Missed Welcome Call
What do you click in the Cals to signify a missed Welcome Call?
what is: Update Missed Appointments
What member of the team will fill out a rescheduling form when a DON appointment has been missed?
What is a DON CC
If you are unable to connect with the family (No answer, left voicemail, or unable to speak with you in the moment), please mark that in the _______ and use the messaging templates below.
This term refers to the official acceptance into CCS program, often following an application, and sometimes an interview.
what is admission
Request an e-mail be sent to the family and create a contact level note, titled 'Unresponsive'.
Update your task to complete the next step of the procedure in 3 months
What is 6 months
What is the name of the status of a family that is now 45 days past their invitation date?
What is: Expired
CC’s can book a family another ________, as per the availability of DON meetings. What are the blanks?
What is an appointment
If a you are Unable to Connect (Family answered but will not speak with you), ensure to let the family know their CCS invite will be what?
what is expired
This word describes the journey of a system that's slowly becoming smoother, faster, and way less frustrating.
What is Mission?
9 Months
what is, outreach attempt. Request a letter be sent to the family and continue contact level note, titled 'Unresponsive'.
What is the term of the status of a re-engaged family after 45 days past their invitation date (after you speak to a supervisor)?
What is: In-Queue
What is the number of times the scheduling team will attempt to rebook a family’s DoN?
What is 3 Attempts
A Care Coordinator recently attempted to contact you by phone to assist you in setting up your Welcome Call. As indicated in your recent ‘Core Clinical Services Invitation,’ you must book a Welcome Call prior to 45 days from the date of the invite to move forward in the program. You can book a Welcome Call by...
what is using the booking link and calling the main line
It's what you do to that one task on your to-do list that keeps mysteriously moving to tomorrow... every day.
what is dismiss?
The name of the process of checking when the FA was signed, how much advanced to the family, expenses submitted, portal messages, incoming calls ect
what is audit/Unresponsive File Review