Misc.
Spectrum Internet and Spectrum Mobile provide a better experience by providing a seamless connectivity solution in this product messaging.
What is better together.
This Video package is ineligible for Spectrum Receivers.
What is TV Essentials?
These are the three parts of the ARM method.
What is acknowledge, respond, and move forward
This is an example of a Retention only offer.
What is the Free Mobile offer?
When moving to a SPP 3.0 LOB, these customers must move all existing services to SPP 3.0.
What are Legacy Customers
This consists of Opening, Discovery, Resolution and Game Plan Recap and Close.
What is Call Flow
A customer becomes this with a removal of a LOB.
What is ineligible for Retention Offers.
This is what you would do if the customer does not agree with the services.
What is manage the objection?
This is available with all offers as long as the customer has Spectrum Internet 300 or above.
What is Auto Pay Discount?
This fee is accessed for all TV Tiers with the exception of TV Essentials.
What is 'Broadcast Fee'
When the customer goes through this process of awareness, research, evaluate, purchase.
What is Customer Buying Cycle
These Single Play customers always qualify for $30 off.
What are Spectrum Internet customers?
This is the monthly cost of services on the account, not including taxes.
What is MRR.
This process applies to a new customer that requests to cancel service within the first 30 days.
What is the 30 Day Change of Service offer?
This act results in not receiving dollars off offers.
What is 'Remove a LOB'
These are the pricing and packaging a customer cannot revert back to once migrated to SPP 3.0.
What is Legacy Pricing and Packaging.
This internet offer is combinable with Retention Dollars off offers and available to internet customers in competitive markets.
What is free ultra?
This is the maximum discount you can give a TV Select and Spectrum Internet customer that has been paying standard rates for 3 or more months.
What is $30?
The lowest price you can offer a customer who just rolled off a promotional price for a triple play with prior MRR of $156.39.
What is $166.39?
This is required when Spectrum customers choose to be boxless.
What is Spectrum Internet.
When the customer qualifies for a Retention offer these two should be done after trying to upsell and reestablish Value.
What is 'Discount and Final Save'
Allows for a discount on standard monthly rates to address requests to downgrade or disconnect when promotional rates end.
What is Dollars Off?
This is a requirement in order to receive a Retention offer.
What is the account balance must be current?
An existing TV customer adding Internet would receive it for this price.
What is $49.99?
These are three of the connected devices on which customers can view the Spectrum TV app.
What is Apple TV, Roku, Xbox, iOS, Android, Samsung Smart TV?