CCC's
Well trained, knowledgeable, guest-centric, xxxxxxxx Team members.
What is POSITIVE?
At every turn, property needs to...
What are Expectations?
Outline and detailed description of an area or process at MBH
What is a Program Plan?
Everyone is always on the floor with fresh, inspected PPPP & UUUU
What are Uniforms and Name Tags?
Name one MEME
What is 10/5, First & Last Rule?
Utilize 10/5, YYYYY and ZZZZ rule
What is FIRST and LAST?
Caring, gracious and thoughtful service should stem from...
What is Genuine Interest in guests?
Team Members will sign and acknowledge pledge for M.E.
What is the Mission Elevate Team Commitment Banner?
These are always shiny, vacuumed and clean- on each floor of MBH
What are elevator tracks?
Name a MEME
What is Use of Guest Names?
Team is aware of surroundings and has ccccccccccc awareness
What is situational?
A seamless Guest Experience will be assured (for past and current guests) by having a habit of...
Recording Preferences (maintaining a CRM) for Guests
A method of saying THANKS to Team members for going above & beyond.
What are [Mission] Elevate Cards?
Throughout a guest's dining experience, table cloths are kept fresh and clean with these
What are Crumbers?
What is Situational Awareness?
Regularly utilizes ddddd ffff and makes every attempt to acquire ddddd ffff at first interaction
What is guest name?
Housekeeping is NOT simply cleaning- it is about ddddd the space to it's original condition with ggg huests boooooooo
What is Restoring and Guests' Belongings?
Booklets or Notebooks which provide detailed departmental descriptions, training materials and checklists. Team Members are well versed upon being onboarded as well as receive periodic re-training.
What are Department Manuals?
Room Attendant accountabilities [and Public Area Attendant] includ, not just general, but aaaaaa cleaning (under beds, in planters...)
What is detailed cleaning?
Still Name Another MEME
What is Inspect What You Expect?
Believe in and espouse the hotels vision statment to be the best hotel on the ddddddddd?
What is shoreline?
Service is intuitive, thoughful and...
What is Anticapatory?
ALL Team members, and every position is held accountable for these each shift to assure completion of tasks, shared need for assistance and elevated service is provided
What are Checklists?
You'll never find this in a guest room, event space or public space while looking out at the beautiful MBH views.
What is "window schmutz"
One More Chance?
What is Guest First?