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Flashback Files
Records of the Brave
100
Name at least 3 First Timer Right Checklist criteria?
Channel Conflict, Concurrent Deals, Credit Application & Privacy Agreement, Submission Comments, Labeled Documents
100
Name at least 1 way to look up an existing TD customer using the ID field?
Customer Name
TD Account Number
Telephone Number *the most common way*
100
Who is responsible for completing due diligence on documents and referring to the Credit Fraud Group if there are red flags?
Both the CAA and the Underwriter
100
On what date is Remembrance Date observed each year?
November 11
200
What 3 Ws should be used for a clearly labeled document?
WHO-WHAT-WHEN (ex. "MAPL-NOA-2024" & correct document type (e.g., Income)
200
When the customer name on CLK and documents mismatch, we can refer back to HOST to check for alias name - what APPL and TRAN would you use?
via HOST APPL: CIF, TRAN: E
CIF
200
In which scenario is a CAA required to complete income calculations?
The application auto approves with no exceptions identified pre-adjudication
200
Remembrance Day marks the end of which major war?
World War I
300
Name at least 3 screens in CLK that CAA would use during pre-adjudication?
Customer Details, Product Selection, Product Completion, Security Details, Submit for Adjudication
300
True or False: You cannot recover a Deleted Document in DDV?
False
300
What action would you take in CLK if an application auto-approves with exceptions identified during pre-adjudication?
Resubmit as a Waive Condition, with #CAR comments
300
Canadians wear poppies on this side of their clothing?
Left Side (Over the Heart)