Billing
Order Request
Patient Advice
Prescription Request
Home Health
100
where is the MIDAS reporting tool located?
Sutter's Itranet
under patient safety
100
what do you do... when you receive a request for orders, the patient has not been seen for the concern/symptoms and declined to schedule an appointment.
.MISTNEWORDER o Pend requested orders o Associate an existing diagnosis if able to o Route to APC pool
100
who do you route for UTI symptoms?
RN
100
who are out of state request routed to ?
Treating clinician
100
where do you send message from home health re blood pressure reading?
pharmacist pool
200
For billing escalations who do you route the encounter to?
Site Manager/supervisor and Billing
200
who do you route request for pre-visit labs, after first declination?
Treating Clinician
200
what is considered a STAT blood pressure reading?
200
who do you send reports of blood pressure readings reported by home health?
Pharmacist
300
what pool do you route an encounter to regarding a high cot bill, coding issues, insurance plan concerns or costs that was not disclosed at visit?
l P SH My Health Online SPS [202515]
300
what dot phrase is used when responding to a message regarding a patient request for TB testing?
SEBMFOVER18MISTMATBQNR
300
what is the first step when an encounter is received regarding travel advice questions?
check to see if all information is provided regarding travel, if not call patient to gather information
300
which medications listed are considered controlled medications?
A) Tizanidine
B) Lunesta
C)Tylenol
B) Lunesta
300
where do you send encounter regarding patient updates and FYI's?
PCP
400
if a patient reports a billing issue, that was not previously reported to billing department, which smartphrase is used to send to the patient?
Billingone
400
What do you do if a patient is requesting hospital follow up labs?
Conduct chart review, determine if enough information is provided, if yes pend requested orders, include instruction finding from hospital visit.
400
what are the RN During hours?
RN hours are 8:00 am – 5:00 pm Monday - Friday. Any messages received outside of these hours are considered after hours. Follow MIST STAT Afterhours Workflow
400
Where do you route change of pharmacy request?
APC
400
what is the minimal amount of days a patient has to be seen by in order to receive a Home health order?
30 days
500
What pools and recipients are included when sending billing escalation?
Billing pool
CC Clinic supervisor/manager
include pool for responses
500
how do you change a lab resulting agency from labcorp or quest to sutter lab?
order review> click on test>click change RES agency
500
A patient calls regarding chest pain, requesting advice. who do you route this encounter to?
RN
500
what lab values are needed in order to properly refill diabetic medications?
Hemoglobin A1C
500
what forms can APC not sign in regards to home health request?
death certificates and Polst forms