Locations
The position where you assist customers with purchases
What is the Greeter?
This product helps rain bead up and run off the car
What is the Repel Shield?
This is a low PH chemical that is for inorganic grime
What is System Yellow?
This is the collateral that goes on the vehicle that identifies a customer as a member
What is a Members Pass?
This is something any employee can offer a customer who is unhappy with the quality of their wash
What is a Re-wash?
This is the position where you load vehicles
What is the Guide On?
This product shines the rubber of the wheel
What is Tire Shine?
This is a high PH chemical that cleans organic grime
What is System Red?
This wash is identified by having the Hot Shine wax, Tire Shine, Repel Shield and Underbody Wash
What is the Express #1
This is a form that managers fill out if a customer experiences a damage while at the location
What is an incident report?
This the the position where you check vacuums and keep the lot clean
What is Quality Inspection?
This product prevents brake dust build up
What is Wheel Polish?
This high PH chemical focuses on cleaning the wheels
What is System Silver?
During this process you greet the customer, offer a retail wash, introduce the membership options and genuinely thank the customer
What is the 4 step presentation?
This is a walk around of the location checking all points of the car wash to ensure that everything is performing and is up to standards
What is an operational checkpoint rotation (OCP)?
This is the area where supplies are stored and must be checked during OCP
What is the Chemical Room?
This product blankets the vehicle and protects the clear coat
What is Hot Shine Carnauba Wax?
This chemical helps the water bead up to assist in drying the vehicle
What is System Black?
This wash is the only package that offers the Wheel Polish
What is the Platinum Express Wash?
These are the people who consistently show up and stand out from other employees and who are next in line for management positions
What is a High Performing Future Leader (HPFL)?
These areas are the edges of the property that must be checked regularly to ensure proper customer experience
What are the 4 corners?
What is the Platinum Seal?
This chemical assists system red and helps loosen the soils from the vehicle
What is T3?
This is what you scan before you scan the members pass in order to get credit for your sign up
What is an access card?
What is a membership cancelation?