How many stores do we have in Utah?
24
Where are the 3 areas of a vehicle we can spray bug spray on?
- Grille
- Windshield
- Side Mirrors
T or F: We Offer a Touchless Wash
False! Brushes still lightly touch the car on the driver side. No pressure applied to the vehicle
What are the directions posted on the sign in the tunnel for customers who drive in?
Car in Neutral
Foot of the brake
Who is our regional manager?
Jimmie Smeath
What is the name of our CEO?
John Lai
How many E-stops do we have in the tunnel and where are they located?
5 total. Two in the front, one on the send station, two in the back
What is one pro and one con of using bug spray?
Pro: helps remove bugs off the car
Con: affects wash quality (drying)
What is Mister's manager training program called?
Operations Leadership Program
When did our store open?
December 2023
Where is MCW Headquarters?
Tucson, AZ
What is the big red/yellow button in the middle of the tunnel used for?
Water Heater E-Stop
Titanium 360
Hotshine Carnauba Wax
Platinum Repel Shield
What are our core values?
We Care
We Work Hard
We Have Fun
How many members do we have?
1,375 - 1,425
What year did Mister Car Wash start?
1969
What is the height clearance of the tunnel? (MAX vehicle height that can wash)
What is the purpose of system black and system yellow?
System Black is a drying agent. System yellow breaks down excess Carnauba to prepare the car for drying
What are the benefits available to ALL team members starting day 1? (6 Benefits)
Paid Time Off
Shoes for Crews
Dayforce Wallet
Employee Assistance Program
Pet Insurance
Wellness Path
How many cars do we wash a month? (On average)
4,000 - 5,000
What is our company mission statement?
Inspiring People to Shine!
List the order of the following chemicals from front of the tunnel to the back
- System Yellow
- System Silver
- Hotshine Carnauba
- System Black
- T3 conditioner
Correct Order
- System Silver
- T3 Conditioner
- Hotshine Carnauba
- System Yellow
- System Black
At max capacity with our current conveyor speed, how many cars can we process per hour?
133 cars
Roleplay time! Correctly follow the steps of the presentation to earn full points.
Welcome the customer
Recommend a premium product
Recommend the UWC
What is our location record for cars washed in one day?
1,002 cars!