Quoting
If the policy is in status 10, but the agency is requesting a quote - what can we advise?
BLRC is unable to process the quote, but the agency can quote as New Business utilizing the New Business Quote Tool
If the agency requests to reverse a same day payment, what can we do?
Transfer the call/chat to ECC Retention l - CCC can reverse same day payments.
What is line 4 on this policy, and how would we enter it on a quote?
Designated Medical Provider Credit, F22 on the if WC screen and enter in the Des med prov field.
What does GFU code 0i2A mean?
2nd waived audit - SFSA auditor-worked by AST
How do we locate the minimum payroll on a contractors policy (use the most recent rate version in GA & show the team)?
Bonus: What resource can we use to verify a state offers the Waiver of Subrogation for WC policies?
General Rules -> Basis of Premium (Liability) Defined->P for payroll -> $31,000 on rate version dated 11/1/2025 NB and RB
Bonus: Waiver of Our Right to Recover from Others Information page.
If the agency requests to quote adding a WOS to a WC policy, what do we do?
Determine if Waiver of Subrogation is available in the policy state, if available, request the completed Waiver of Subrogation questionnaire to attach to OSC case & reassign the case to RG for manually rating.
If the agency confirms that the mailing address is incorrect on a cancelled policy & needs a check reissue - what can we do?
Update the mailing address, then create an osc case to send to accounting requesting the check reissue & providing the correct mailing address.
Does Kentucky have the option for Waivers of Subrogation? What resource did you use?
**Bonus: What is class code 0931, and when would we see it?
No, listed as not available on the Waiver of our Right to Recover from Others Information page.
Bonus: Short rate penalty fee - after a midterm audit on the PAS.
Will there be a vendor report for the audit on the policy provided, and what is the rate per $1000 on the LQ line?
Bonus: What GFU code indicates the 3rd year vendor audit will be processed?
no - Waived audit there is nothing to share. No PAS the payroll did not change from the state min for the policy term. $86.74 per $1000.
Bonus: 0i3A
What are the current escalation states?
AL, CT, DE, FL, GA, KY, ME, MD, MS, NH, NJ, NY, NC, OH, PA, SC, TN, VT, VA, DC, WV
BL-FIRE-ESCALATION-AUDIT-UND
BL-FIRE-ESCALATION-AUDIT-USA
all other states are LIEP states.
What states will system rate a WC Med Deductible quote entry?
**Bonus: What do we do for all other states needing a Med ded quote?
Delaware, Florida, Hawaii, Illinois
Bonus: Request a Quote link in BLRC, production needs to manually rate the medical deductible
If the customer wants to complain on the current audit vendor or change audit vendors, what do we do?
**Bonus: what is the assignment group used for that review?
Reassign the case to production underwriting, to change audit vendors we would need to include details on why the policy holder wishes to change audit vendors for production underwriting to review.
**Bonus: BL-AUDIT-FUND
Will the coverage summary system produce on the policy number provided? What can we do if the agency requests a coverage summary?
**Bonus: what assignment group would we use if we reassign the case?
No, the policy has a wos endorsement and a coverage summary would need to be manually typed by BLSU (USU).
**Bonus: BL-BLSU-SUPPORT-FIRE
What was the rate before and after the audit adjustment processed on the policy number provided?
For the $29000 coverage amount before the audit the rate was $62.45 per $1000, for the $9693 coverage amount after the audit processed the rate is $120.30 per $1000.
If the agency questions why changes were made to payroll, what can we do?
Review the payroll change, if the agency believes the change should not have been made or further questions the change processed by underwriting instructions - transfer the call to underwriting.
If the inception date is no longer on the policy, but the agency is requesting a quote? What can we do?
Bonus: What does the GFU code mean on the policy RG provides?
If the inception date is no longer on the policy, advise the agency to submit a request a quote through the BLRC home page ->Existing business quote request link.
Bonus: Vendor audit, followed by 2 waived audits then another 3rd year vendor audit.
If the agency would like to discuss the philosophy of backdating requirements, but not policy specifics - what can we do?
Reassign a case to OS underwriting (BL-OPS-FUND)
How many Risk Descriptions are on the policy number provided?
Bonus: What was the payroll before the audit processed?
Three
Hidden bonus: Manual audit where is the PAS?
Bonus: $678,133 for class code 8721 and $88,323 for class code 8292
If the agency would like to add 15K in mobile equipment, what can we do? (Policy number to be provided)
Advise the agency that we are unable to add coverages to a liability only policy, but they can quote as new business in the agency. May need to connect the agency to underwriting for assistance with new business quote.
What do we do if the insured is requesting an experience mod letter?
Transfer the interaction to underwriting.
What statues does a policy need to be in for a CCS to quote an existing policy?
1,20,21, and 22 - BLRC is unable to quote a policy in an inactive status even if the coverage cease date is a future date.
If the agency would like to re-open an audit (1st request) - what can we do?
Advise the agency to submit an Audit Re-open Request form found in the PCUR Tool - BLRC has no access to this form.
If the agency requests a coverage summary for a policy that has a Medical or Benefits Deductible, or Split Liability, what can we do?
Reassign the case to BLSU
How many ai endorsements prevent the system from producing a dec page for the policy? What do we do if they reach that limit on a policy needing a coverage summary?
If the policy has more than 600 additional insured endorsements (can be a combination of ai forms and wos) the system is unable to produce a dec page, a case should be reassigned to BLSU to manually type the coverage summary.
If the caller requests that the current audit premium due be placed on a payment plan, but the balance is not in Collections - what can we do?
Transfer the call to Collections. Internal Collections does not have a chat option, BLRC would need to provide the Collections contact information and advise the agency to contact Collections.