MK Philosophies
Customer Service
Social Media
Building a Dream Team
Office Management
100

Enriching Women's Lives

What is Mary Kay's mission?

100

When you take note of customer birthdays and offer a discount.

What is a birthday discount?

100

When post to social media with prices, discounts and a call to action that asks them to do business with you.

What is a commercial message?

100

When you are a new consultant (still in your first 4 months) and you can offer a new team member $25 off a starter kit to join and run in the business with you.

What are Bestie Coupons?

100

The "back office" of your business. The website a consultant can login to and get access to ordering, customer database, product ingredients and free training. 

200

Do unto others as you would have them do unto you.

What is The Golden Rule?

200

When you take record of a customer's skin type, concerns and personal information.

What is a customer profile?

200

When you post to social media sharing your experience of a product and why you love it. 

What is an informational message?

200

When you take a potential team member to coffee or chat on the phone sharing about the Mary Kay business opportunity.

What is a career chat/interview?

200

When you can have the company ship products directly to your customer.

What is Customer Delivery Service (CDS)?

300

When a sales force member shares resources to help her sister consultant succeed as well!

What is Go Give?

300

When you follow up with a client 2 days, 2 weeks and 2 months after purchasing products.

What is 2+2+2?

300

When you have a special, private place on Facebook to add clients & potential clients to post discounts, giveaway and tutorials.

What is a Facebook Group for customers?

300

When you anticipate and prepare for reasons someone cannot start their own business?

What is preparing for objections?

300

The free course the company offers to teach new consultants how to run this business.

What is Mary Kay University?

400

Yard sales, FB marketplace, eBay, etc.

Where are places we can't sell product?

400

When you offer a customer a free appointment to try skin care and get her feedback.

What is a facial?

400

When you show up on social media consistently talking about the the same topics and become a go-to person for these topics.

What are passion topics?

400

When you have 3 active team members and you can earn 4% - 8% team commission and start wearing a Red Jacket to company events.

What is a Star Team Builder?

400

Something you can print from Mary Kay Intouch that allows you to plan your week in hour time slots.

What is a Weekly Plan Sheet?

500

When a Sales Director includes a Beauty Consultant whose Director lives in another city in her weekly training activity. 

What is the Adoptee Program?

500

When you add samples to a customer order and follow up with her about them.

What is upselling? 

500

When you film a video sharing authentically with your followers why you started this business and what you see it doing for you.

What is a launch video?

500

When you have 10 active team members, you can go into a 4-month qualification period to become this career level.

What is a Sales Director?

500

Something you can fill out on Mary Kay Intouch that tracks your weekly sales and much more.

What is a Weekly Accomplishment Sheet?