Ops/ Visual/ Omni
Click and Collect should be acknowledged within what time frame?
Within 3 hours of hitting the store
What are the 6 steps of Experience Michael
Warm and Welcoming Environment
Initial Approach
Ask Listen Respond
Be the Expert
The Close
Until next Time
$1 equals how many points
10 points
Name 3 current Handbag styles
Carmen
Manhattan
Jagger
Mercer
Astor
A candidate must meet 3 non negotiables.... what are they?
Ability to Engage
Ability to Style
Ability to Drive Results
What is the proper way to package a SOF order
Create shipping box/envelope
Place item in appropriate poly bag/ original packaging
Place SOF order summary w return label first/ then place item on top
Seal package properly
Put Shipping label in designated area on top of box
MK Insider's Monthly Focuses come in 3 sections- what are they?
Sales
Styling
Service
Signing up for the program gives you how many points?
100 points
Spring 2020 is all about what.....
90's silhouettes
Edgy hardware
Wear now Trench
Pops of Pink and Red
MK charm logo
Sporty Layers with print mixing
Cargo details
What are the incentives for the Made for Michael program?
Below a Store Manager $500
Store Manager and Above $1500
After how many days can a click and collect be cancelled
3 days
State the best method to set up your monthly training tracker
Review current state of business: KPIs, departments, and employee ranking
Review MK Insider- which activities will impact the above
Set up a calendar of training by employee
Track Progress and Update Weekly
Submit end of Month to DM
part 2 how many times can you do this a year?
10 points
Max 10 times a year
How to Style has 3 main themes... what are they?
Desk to Dusk
Weekend Warrior
Out of Office
What are the steps in Workday to refer a candidate
Career Worklet (icon)
Refer a Candidate
Input candidate personal information, Job Requisition, Resume
What are the steps to properly upload visual floor set pictures?
1. Use power-point template (intranet)
2. Type in Store Name- Number - Current Floorset Month
3. Insert Photos on appropriate slide - add notes where applicable
4. Upload to the intranet in store Folder
#- Name- Month FloorsetWhat KPIS are impacted thru effective Experience Michael service
UPT
ADS
Client Retention
Client $ generated
How many points if you write a rating or a review?
Part 2 How many times a year can it be done?
50 points
5 times a year
Who is Carmen named after?
Give 3 key points about the Carmen bag
Head of Design
Ribbon Chain Detail
Push Lock MK charm Closure
Easy on the go Magnetic Snap Closure
Can you list all the core competency for employees?
Collaborate
Communication
Drive Results
Entrepreneurial
Flexible Learner
Functional Skills
Loss Prevention covers 4 main areas- what are they?
1. Awareness
2. Safety
3. Theft
4. Operations/Procedures/ Policy
What are the 6 activities in the March MK Insider
1.The Final Countdown
2.The return and the reason
3.Spring Time Staples
4.Layer Up
5. Red Carpet Ready
6. Elevate, Celebrate
What are the exclusions for earning points?
No points:
gift cards or e-gift cards
purchases made in wholesale, outlet
Employee Purchase/ Discount
Taxes/ Services ie monogramming/ shipping
Michael Kors himself has 5 favorites -- can you name them?
Fav Fabric: Anything Cashmere
Fav Model: Lauren Hutton
Fav Decade: the 70's
Fav Accessory: Aviator Sunglasses
Fav Fashion Muse Jackie Onassis
What are the performance review ratings
New in Job
Below Expectations
Meets Expectations
Exceeds Expectations