LP Awareness
When do you contact mall security or the police?
ONLY call Mall Security or Law Enforcement at the prior direction of MK Loss Prevention. Always contact your Loss Prevention manager and DM first.
You MAY call Law Enforcement for EMERGENCY situations (i.e., Robbery, Threat, Client Violence, etc...) without prior direction.
Shoplifting is NOT an emergency!
Know your funds! What is the dollar amount for:
1) Till Float (non-holiday)
2) Tender Pickup
3) Safe funds
Tills: $400
Tender Pickup: $2500
Safe: $0 (all change orders should be completed on same day as delivery, all "loose change" and found money should be added to the tills as an overage)
How do you safely use a boxcutter?
Cut AWAY from you!
Only use company issued boxcutters with retractable blades.
How many days is an ASN (carton to be received) current?
10 Days
Where do you keep the key log?
In the safe.
What are the 3 main causes of shrink?
Internal, External, and Paperwork Errors
What do you do if you need change? How often can you do it?
CALL IN a change order to be delivered with armored car service. You can order change as often as your armored car visits your store. NEVER leave the store and go to the bank yourself to do change orders.
How do you properly identify an armored car service representative?
Check ID! Inspect company-issued identification badge EVERY VISIT.
There are 3 types of damages. What are they?
Customer damage
In-store damage
Received damage
Where should personal belongings be stored?
LOCKED in a LOCKER.
Employee personal items: wallets, purses, money, keys, electronic devices, cellular phones, other items of value, must be secured in a provided store locker while on site.
If handbag does not fit in the locker, remove the aforementioned items and secure them within a locked locker.
WINNING STRATEGY - Issue locks, not lockers to on-duty employees.
What do you do with a suspected shoplifter?
Use JET SET SERVICE as the best deterrent to shoplifting. Use RECOVERY STATEMENTS.
NEVER accuse anyone of theft or attempting a dishonest act. NEVER attempt to apprehend a suspected shoplifter. NEVER leave the store to follow a suspected shoplifter
What do you do with the following media?
- Suspended transactions
- Voided transactions
Suspended transactions can be thrown away at the end of day (suspended transactions are cleared out automatically every night)
Voided transactions should have a double signature and be filed with register media with closing paperwork. *POST VOIDS should also have the original transaction receipt attached, and can only be done with same day cash transactions.
What actions does an employee have to take if there is an employee or a customer accident in the store?
They must report all accidents to a manager immediately. All Managers must know how to complete the appropriate LPMS Accident Report and that it must be submitted immediately.
When completing transfers to be shipped out, what is the motto to follow as your process merchandise? Fill in the blanks!
"__ Transfer, __ ______"
"1 Transfer, 1 Box"
When and where do bag checks happen?
Whenever an employee is leaving the store
Must be conducted on the clock (before clocking out)
Must be conducted by a key holder
At front of store (make sure it is visible by a security camera)
How do you respond to GRAB AND RUN shoplifting?
All employees must GET OUT OF THE WAY! to ensure that they are not injured. Do not chase after them. Immediately notify LP manager and DM of shoplifting incident. File LPMS Report.
They must NEVER ACCUSE anyone of theft or attempting a dishonest act - They must NEVER attempt to apprehend a suspected shoplifter.
How often do you change the safe combination?
HINT: There's more than one answer!
1) When a key holding employee is transferred to another store or leaves the company.
2) During every LP Audit.
Know your numbers!
1) How many inches for ceiling clearance for sprinklers?
2) How many inches clearance in all walkways and in front of electrical panels?
1) 18"
2) 36"
What items need to be received using CARTON RECEIVING function in JDA?
Hint: There are 8. Name at least 4!
Estee Lauder, Fossil, Luxottica, US Continental
Division of Mystic, Peerless, Spectrum, LFUSA
What information needs to given to your DM to obtain an alarm code? What is the duress (not dress!) code?
Name, employee number, and personal phone #
DURESS CODE: 1981
What actions are taken in the event of an ACTIVE SHOOTER?
LOCK UP AND HIDE!
1. Only if safe to do so, close and lock the store front doors/gate
2. Have all clients and employees quickly go to the stockroom
3. Close and barricade the stockroom door
4. Turn off the lights
5. Silence all mobile phones and keep everyone calm and quiet
6. Call 911
7. Call your Loss Prevention Department to let them know of your situation
8. If clients want to leave, if safe to do so, please let them leave via the store back door. To avoid noise, remember to turn off the detex alarm prior to opening the door.
9. Follow the instructions of local law enforcement Help Text TM: Do all managers know where to find all MK LP POLICIES and
What makes a register pinpad ADA compliant?
HINT: There's more than one answer!
1) Pinpads can be tilted up and/or removed from their base for total accessibility.
2) Pinpads have a raised bump on the "5" key for blind/vision impaired customers.
What is the proper way to use a fire extinguisher? Use the acronym!
P.A.S.S.
Pull the pin.
Aim at bottom of fire.
Squeeze nozzle.
SWEEP motion (not shoot!)
How can you make sure the proper price and proper sku for sunglasses are entered into a sale in POS?
Locate MK style number on side of sunglasses.
*Don't forget to include the dash or space! ("MK-1234" or "MK 1234")
Use Item Inquiry in POS to choose correct color and add item to sale.
Use KorsConnect on iPad to accurately choose color OR enter sku directly from KC.
There are 3 things that need to be tested monthly for the security inspection LPMS report. What are they? AND what is the other safety items that should be tested each month. Name all 4!
DETEX alarm (back door)
Fire extinguishers
Alarm system
AND Flashlights!