Policies and Practices
By the end of your shift Friday or Saturday.
The first stage of conflict resolution involves actively listening to all parties involved.
True
You see an employee using their phone. Is this urgent or non-urgent, and what do you do?
Non-urgent, remind of policy or escalate to TL (depending on role)
Where can employees go to find the following resources? Business updates, employee resources, and holiday schedules.
MKS Insight
What is considered OT?
>40 hours per week
Conflict only impacts disputing parties.
You are working an off shift and hear a lab alarm is going off. Is this urgent or non-urgent and what do you do?
Urgent, call Manager/Facilities.
Which program pays employees $1000 or $6000 depending on the role for bringing their friends to work for MKS?
Employee Referral program
What is the MKS phone usage policy?
As a Team Lead or Coordinator, I can discuss disciplinary action with employees.
False. This is the responsibility of Management.
An employee approaches you and tells you they have been dealing with a serious health issue which is why they have been missing work. Is this urgent or non-urgent and what do you do?
Urgent, let the employee know they should call HR. Follow up with your manager or HR.
Which professional development benefit allows employees to continue their education?
Tuition Reimbursement
What is the break policy for MKS employees (8-hour day)?
30-minute unpaid lunch required, two 15-minute paid breaks
Safety and quality are issues that should be escalated to Management.
True.
Two employees begin to argue during a team huddle. You notice one employee begins to use offensive language. Is this urgent or non-urgent and what do you do?
Urgent, de-escalate the situation by ending the team meeting and separating the two individuals. Get your manager.
Employees can use the ___________ program to recognize employees for their hard work.
Reward and Recognition Portal
What are our 4 guiding principles that all of our floor leads should live and work by?
Grow, Win, Innovate, Own
You are not responsible for working through or escalating conflict that you are not involved in.
False; As a Team Lead or Coordinator you are responsible for working through or escalating!
You notice an employee appears to be under the influence when they arrive at work. Is this urgent or non-urgent and what do you do?
Urgent, call your Manager or HR.
Which benefit offers the following resource?
In the moment support, legal assistance, financial assistance, short-term counseling
EAP resources