Onstar Terms
What does MLT stand for?
Member Loyalty Team!
What plan includes remote commands, access to in-vehicle apps, and unlimited Wi-Fi?
OnStar Connect Plus
What is the easiest way besides asking for the name, to verify a member at the beginning of the call?
Asking the last 4 of their card number.
What are the 3 payment types that we accept?
Credit, Debit, ACH
What company manufactures GMC, Chevrolet, Cadillac, and Buick Vehicles?
General Motors
What department helps with technical issues? (there are TWO possible answers!)
CCT/OSTA
What plan Includes ONLY the safety features?
OnStar Protect
True or False, You can paraphrase the purchase disclosure if the member says they are in a rush.
FALSE. The purchase disclosure should be read verbatim no matter what!
What are the 6 points of light?
Who will be charged, payment method, plan being purchased, amount being billed, billing frequency, and how to cancel.
What does SUV stand for?
Sport Utility Vehicle
Define the "Guardian APP"
It is an app that ANYONE can use in order to share safety features to 7 loved ones!
What plan is ONLY for Canada Members and is 14.99?
Remote Access
True/False If your OneCRM system glitches out while you are collecting information it is fine to repeat all of the numbers you have so the member can know where you messed up.
FALSE. WE NEVER REPEAT CARD INFORMATION. (Only the last 4 for verification purposes)
What is our branded closing?
BE SAFE OUT THERE!
What does EV stand for?
Electric Vehicle.
What is the package called that every 2025+ vehicle comes with that includes ACR, In-vehicle apps, and remote access.
OnStar Basics
Can you sell OnStar connect to a 2025+ vehicle?
NO
What code in ONECRM do you need to be in to receive a call?
Available
How much is the Connected Access Plan?
FREE FOR LIFE!
1908
Tell me what are the two departments that handle onboarding (enrollment) requests?
Provisioning and BBWC
How much would a 2018 Buick owner pay for OnStar Connect Plus?
24.99
Is it acceptable for someone who is not listed on an account to cancel a plan if the account owner verbally states over the phone?
YES! (best practice would be to add that person as a proxy for future purposes)
Do you have to have OnStar in order to use Sirius XM?
NO, it is its own entity!
How many colors are in a rainbow?
7