Complaints
This location is so far for me! Why don't you have locations in PA?
What is a Tier 1 Complaint?
System used to verify if item has been scanned
What is Hubble?
Primary device leveraged at the teller line to prevent fraud
What is Ingenico?
The MM, ME and OS need to be made aware after a difference of this amount
What is $500?
This area contains filing cabinets and/or a computer
What is a red zone?
I haven't received my statements and I came in last month and told you guys about it. I need to talk to someone above at this point!
What is a Tier 2 complaint?
Signature Cards will appear on the report after this many days
What is 8 days?
Tool used to verify customer identification or currency
What is the Blacklight?
A full count of the branch must be completed after a difference over
What is $5,000?
What is $2,500 top drawer? What is $7,500 second drawer?
We should not capture any of this information in our Complaints Google Form
What is NPI?
Notes must be placed here for actions taken to remediate outstanding card
What is TPSS notes?
Guide used as template for questions asked to our customers if red flags are identified
What is transaction risk assessment?
Although not a formal coaching this conversation with an ambassador must be documented
What is a verbal coaching?
Both ambassadors must be fully involved and engages when a part of this
What is dual control?