Reasonability
The belief that traits like intelligence and talent can be developed and strengthened with hard work and commitment
What is a GROWTH MINDSET?
An organized collection of things that you need to get done
What is a To-Do list?
The act of matching your posture, gestures, pace of speech, tone and word choice to the person who is speaking.
What is MIRRORING?
Percentage of competencies of star performers represented by EQ.
What is 66%?
The year that Manganaro was founded.
What is 1958?
Identifying, analyzing and solving problems systematically rather than by intuition or instinct.
What is CRITICAL THINKING?
The habit of delaying an important task, usually by focusing on less urgent, more enjoyable and easier activities
What is PROCRASTINATION?
The percentage of communication that is expressed through body language.
What is 55%?
Self-management in EQ is the combination of Personal Competence and this quality.
What is WHAT YOU DO?
The educated, skeptical, tech proficient, diverse and individualistic generation.
Who are GENERATION X?
Only paying attention to information that you agree with.
What is CONFIRMATION BIAS?
A particular achievement or accomplishment that you want to realize at a given time in the future.
What is a SMART goal?
The four components of effective use of the voice.
What are VOLUME, PACE, PITCH and TONE?
Believing in a positive outcome despite current challenges.
What is POSITIVE OUTLOOK, or OPTIMISM?
What is ADAPTABILITY?
The part of the brain that reacts instantly to a stimulus.
What is the AMYGDALA?
The vital investments that are important to reaching your goals, but are not urgent.
What is the SWEET SPOT
Showing that you are listening by checking understanding.
What is PARAPHRASING?
The ability to keep you disruptive emotions in check even under hostile conditions
What is EMOTIONAL SELF-CONTROL
Paying attention to historical costs that are not recoverable when considering a course of action.
What is the SUNK COST FALLACY.
When a person has more confidence in his or her abilities than competence.
What is the Dunning-Kruger effect?
The cycle that describes the ebb and flow of energy and attention.
What is CIRCADIAN RYTHM?
Writing in a way that tells what is done to someone or something.
What is PASSIVE VOICE?
The author of the book "Emotional Intelligence".
Who is DANIEL GOLEMAN?
The Japanese theory of the impact of small improvemenets.
What is KAIZEN?