WIGs
What does the acronym "WIG" stand for?
Wildly Important Goal
Minimum balance to begin earning interest
$500
Where can you find a physical copy of the retail call tree?
In the front of the BCP Binder
Use this type of exception hold if no other exception hold can be used
Deposit Greater than $5,525
What is the annualized revenue goal for merchant services by 12/31/2020?
$500k
How do you avoid a $2 monthly service charge?
Maintain a minimum balance of $200
What 2 items need scanned in Image Centre when submitting a POA for a new customer?
Efunds and drivers license must be scanned into Image Centre under Deposit Accounts for any new customers when submitting a POA. The POA can't be approved until we see the Efunds and drivers license is in Image Centre.
Name 5 of the 10 types of Next Day items
· Official Checks · U.S. Postal Money Orders - all other money orders are considered local (2-day availability) · Certified Checks · State or Local Government Checks – ONLY when located in Ohio, WV, KY · Cashier Checks · Electronic Payments - Wire Transfers, ACH –available same day as deposit per ACH rules · U.S. Treasury Checks · Travelers Cheques - ONLY when opening new accounts · Federal Home Loan Bank Checks · Teller Checks and Treasurer’s Checks
Minimum number of merchant services referrals per branch by year-end
4
Number of days a HSA will remain open with a zero balance
180
What is the fee charged for a replacement card to upgrade to the new contactless debit card?
For those customers requesting a replacement card to upgrade to the new contactless card, we will waive the $5 replacement fee. The $5 fee still applies for a customer with a lost card requiring a new card number and requesting a replacement card.
Type of hold used when opening a checking account for a new customer with a next day check in the amount of $5,000
If the check is less than $5,525 no hold is placed
PPP "Going Wide" - What is the goal number of products per client?
4
What do you need to do when ordering checks for a HSA?
Enter a request in P1 under the deposit account using the Deposit Service Request category and Misc sub category requesting to change the check charge from a normal distribution to non-reportable
What mortgage discount is going away effective 10/05, and what discount remains?
The 1/8% discount off of mortgage rates for checking account holders is going away effective 10/5. We still have a $250 discount on closing costs for workplace banking and hometown hero clients.
How many days is a Canadian check held?
All Canadian checks with a Canadian (8 digits) routing number get a 4 day hold.
What is our current annualized revenue for merchant services?
$86,108
What happens if a HSA is overdrawn?
This is considered a prohibited transaction and will disqualify the account as a Health Savings account back to January 1 of that tax year. To stay in compliance, if an HSA over draws it will be closed.
What is the difference between DocuSign and eSign, and which do we accept?
We can accept documents signed by DocuSign or a wet signature. DocuSign is the customer actually signing something (paper or electronic pad). We cannot accept an Esign document. Esign is just the customers name printed.
Name the 2 instances that require a manual hold, and who you need to contact
Manual holds are placed when a hold is needed from a deposit made in the ATM or placing a hold after a deposit was made and the 30 min window for reversing has occurred. Manual holds require a notice to be printed and mailed to the customer. Also, the associate needs to contact Items Processing to credit memo the deposit amount when placing the hold. Follow procedures in RSOP for manual holds.