Show:
Phone Skills
Product Knowledge
Miscellaneous
Concept Statement
This and That
100
This is the first question in the Phone Script
What is "How can I help you?"
100
This is the number of colors available in the 2017 Corolla Special Edition
What is 3
100
The last name of the person who invented the flushable toilet
What is Crapper
100
This is the first question asked when you first meet a customer.
What is "...and you are?"
100
What we call our pricing philosophy.
What is the Mark Miller Toyota Easy Price
200
I'll wait
What is, "Do you have a pen?"
200
A new color available on the 2017 Tacoma
What is Cement?
200
George, Paul, John and Ringo
Who are The Beatles
200
What part of this appeals most to you?
What is the last question in the Concept Statement?
200
How long Mark Miller Toyota has been in business
What is 27 years?
300
The best way to get a phone customer's phone number.
What is, "Are you calling from your cell or work? And that number is?"
300
All 2017 Prius Liftbacks come standard with a tonneau cover
What is false.
300
The animal with the fastest metabolism
What is a hummingbird?
300
Where pricing is displayed
What is clearly on all our vehicles and online?
300
How much you're paid for a Lease Buyout
What is $100?
400
The best way to respond when the vehicle the customer wants has been sold.
What is, "You don't have to buy today do you?"
400
Two new models available with the 2017 4Runner.
What are TRD Off Road and TRD Off Road Premium
400
The first U.S. President to live in the White House
Who was John Adams?
400
"Are you here for...?"
What is, "product information, pricing information or both?"
400
What LEED means and what level is the Mark Miller Toyota dealership
What is Leadership in Energy and Environmental Design and Gold?
500
This is the best way to get an email address from a phone customer
What is tell them that you're going to send them more information about the vehicle they're interested in.
500
The one safety feature missing from Toyota Safety Sense C
What is Pedestrian Collision Alert?
500
This is the largest organ of the human body (and keep your mind out of the gutter)
What is skin?
500
This is what Third Party Software does
What is shops the competition to help ensure that we have a fair and competitive price.
500
The newest 2017 Toyota model
What is the Prius Prime?