Strategic Management
The purpose of diversification is to:
a) Capture more consumers
b) Satisfy the mission and vision
c) Build a portfolio of businesses
d) Spread out risks and opportunities
D) Spread out risks and opportunities
The degree to which decision-making authority is concentrated at higher levels in an organization refers to
a) Formalization
b) Centralization
c) Mechanization
d) Departmentalization
B) Centralization
Maslow's theory of motivation suggests employee needs are
a) Ordered
b) Grouped in three categories
c) Divided into motivator and hygiene categories
d) Acquired from life experience
Controls can cost the organization through
a) Decentralized decision-making
b) Opportunity recognition
c) Failed implementation
d) Layoffs
C) Failed implementation
According to the text, what is considered a key element in an HR system?
a) Customer management
b) Product marketing
c) Strategic goal setting
d) Job design
D) Job design
The different aspects of strategy as distinguished by Mintzberg include
a) Consequential
b) Differentiate
c) Realized
d) All of these
C) Realized
A disadvantage of formalization in organizational structure is
a) Faster decision making
b) Increased motivation
c) Increased job satisfaction
d) Decreased innovation
Individuals who expect yearly wage increases without exhibiting increased performance may be labeled
a) Benevolents
b) Entitleds
c) Equitably insensitive
d) Expectancy sensitive
Which type of control is thought of us a real-time control?
a) Concurrent control
b) Feedback control
c) Feedforward control
d) Outcome control
A) Concurrent control
What is typically included in compensation systems?
a) Training programs
b) Incentives
c) Quarterly reviews
d) All of these
B) Incentives
A cost-focused strategy is a ____ market strategy
a) High-cost, narrowly focused
b) High coast, broadly focused
c) Low-cost, narrowly focused
d) Low-cost, broadly focused
C) Low-cost, narrowly focused
An organization where all nonessential functions are outsourced is a
a) Strategic alliance
b) Modular organization
c) Matrix organization
d) Learning organization
B) Modular organization
The perception labeled "expectancy" is a result of asking oneself
a) Am I trained to do the job?
b) Will my effort lead to high performance?
c) Will my performance lead to outcomes?
d) Do I find outcomes desirable?
B) Will my effort lead to high performance?
An example of a fixed asset is
a) Land
b) Patents
c) Inventory
d) Employees
A) Land
Employees provide the organizations
a) Human capital
b) Operational means
c) Tactical foundation
d) Key competencies
A) Human capital
A board of directors is primarily concerned with how the firm makes money. This represents which element of the strategy diamond?
a) Vehicles
b) Staging and pacing
c) Arenas
d) Economic logic
Which reaction to change is happening when employees look for a new job rather than bringing their concerns to decision-makers?
a) Active resistance
b) Passive resistance
c) Compliance
d) Enthusiastic support
B) Passive resistance
An example of extinction is
a) Nagging an employee to call a customer
b) Suspending an employee for being late three days in a row
c) Praising an employee for a well-written report
d) Ignoring a coworker who is telling dirty jokes
The use of debt-to equity ratios to measure performance is a form of
a) financial control
b) Economic control
c) Outcome control
d) Behavioral control
A) Financial control
John is a U.S. citizen who is temporarily working in Hong Kong. As such, Cho is
a) An inpatriate
b) An expatriate
c) A temporary citizen
d) An illegal resident
B) An expatriate
VRIO analysis is a type of internal organizational analysis. What does VRIO stand for?
Valuable
Rare
Inimitable
Organized
Tall structures provide employees with
a) Increased role ambiguity
b) Greater self-actualization
c) Closer supervision
d) Less opportunities for advancement
C) Closer supervision
Which is the best example of intrinsic motivation?
a) Earning a good salary
b) Receiving a positive performance review
c) Enrolling in a class that your boss suggested
d) Mentoring someone at work because you enjoy it
D) Mentoring someone at work because you enjoy it
With the scorecard and strategy map, managers break broad goals down into
a) Policies
b) Mission
c) Strategies
d) Financial and nonfinancial goals
C) Strategies
A bonus is an example of
a) Variable pay
b) Direct-pay
c) Indirect-pay
d) Non-monetary pay
A) Variable pay