Good characteristics
Adherence to ethical standards or right conduct standards
What is integrity
If this is negative it can bring down the entire morale of the whole team
What is attitude?
The process of communicating with patients and families in healthcare
What is therapeutic communication?
The most important therapeutic communication technique. Fully concentrating on what is being said and how it is said.
What is active listening?
Noise, lack of privacy, temperature
What are environmental distractions?
Having courteous, conscientious and respectful approach to all interactions and situations
What is professionalism?
Delaying or putting off tasks
What is procrastination?
A type of communication that occurs through body language and expressive behaviors
What is nonverbal communication?
Asks for general information
What is an open question?
Unable to see written communication
What is visually impaired?
The ability to understand another's perspective, experiences and motivations
What is empathy?
If we carry this to work, it can interfere with our ability to do our job
What are personal problems or baggage?
Words used either orally or in written form
What is verbal communication?
Asks for specific information
What is a closed question?
Unable to read and write
What is illiterate?
Being acutely sensitive to what is proper and appropriate when interacting with others
What is being tactful?
Casual or idle chat (rumors) about other people and their business.
What is gossip?
A type of verbal communication that could include phone messages, letters, or emails
What is written communication?
Anger, age and disease status
What are barriers to communication?
Hunger, pain, anger, tiredness,
What are internal distractions?
Having a deep awareness of the suffering of others
What is compassion?
It is important to develop this with patients, so that the relationship remains professional
What are self boundaries?
Another type of verbal communication which involves talking and listening to others
What is oral communication?
Passive, aggressive, passive-aggressive, manipulative, and assertive
What are communication styles?
Fear and anxiety related to being judged by the healthcare professional, inability to explain personal feelings
What are emotional distractions?