What's missing?
"I'm glad I was able to add that vehicle for you, I do want to go over a way to help you save on that vehicle. If you bundle your home owners with your auto we can get you a multi line discount to help you save on your auto, would you like me to get you a free quote?"
What is No assumption statement
"I need to talk to my wife"
"Oh great, what I can do for you is get my peer on the line so that way you can have the numbers for when you discuss it with your wife. One second while I bring them on."
Does renters cover your laptop that was stolen from your car?
What is yes
Why is it important for customer retention?
What is, customers who bundle are more likely to stay.
Customer finalized a COA with their newly purchased home "I would like to talk to you about our multi-line discount. If you bundle your auto with your homeowners policy you get a discount on your auto policy! Let me get my peer on the line to work you up a free no obligatiion quote!"
What is, No connecting statement with a recently purchased home.
"I quoted with you guys a year ago"
"Insurance rates are always changing, I'd love to see if we can now offer you a more competitive rate! Let me get my peer on the line to quote that for you."
You lost your Laptop in China, does renters cover that?
What is yes
How does the bundle increase customer satistfaction?
What is, most of the time they get a bundling discount!
"I'm glad I was able to update your address to your new home! With that, I can get you a quote to bundle your homeowners with your auto. Let me get my peer on the line to get you some numbers."
What is, no benefit statement.
"I don't want to add renters, I don't want another bill."
What is "I completely understand. I just want to let you know Renters insurance is very affordable, Renters insurance can be as low as ___, let me get my peer on the line so they can at least get the numbers for you".
You are a renter, your dog ruins the carpet, does renters cover the liabilty?
What is yes!
Why is offering MOAT the right thing to do?
Our customers have the right to know that they have options to protect themselves and their property!
"I'm glad we were able to update your new address to your new home. I have a great way for you to save, one second while I get my peer on the line!"
What is, statement on what the product is.
"I am at the dealership"
What is "Oh great, while the dealer is working up the paperwork my peer can work up the free quote."
Does Renters cover if you hit your Car and dont have auto insurance?
What is no
Besides customer retention why else is MOAT important to GEICO?
What is, nothing but profit!
"Congrats on the new home! I have a excellent way to help you save even more money. By bundling your home and Auto we can help you save off your auto policy! One second while I get my peer on the line to work you up the free quote" (transfers call right away).
What is no customer commitment.
"I don't own a home"
"That's no problem! Our renters insurance covers your belongings, and is very inexpensive! let me get my peer on the line to work you up that free quote!."
Does Renters cover you for canceled flight insurance?
What is no
What is the benefit to you as an agent of GEICO?
What is improving your agent rating and meeting expectations.