Let's Get You Activated
Customers signing up for mobile service receive and agree to the outlined terms for commercial service.
What is Consent Agreement / Consent Capture
This shortcut can be dialed to bring up the IMEI
What is *#06#
87% of Spectrum Mobile traffic is handled using this connection type
What is Spectrum Advanced WiFi
System that is used to confirm status to Verizon's network
What is NBOP
M.A.V.S is the abbreviation for
Motivated, Ambitious, Versatile and Skilled
These devices are shipped with the SIM card attached to the instruction packet
What are apple devices
This is required when activating a device using an Esim
What is WiFi
Unlimited Plus allows users to view videos in HD Ready quality this is also known as
What is 720P
This system will allow you to update the IMEI for a device you are activating.
What is SM360
Spectrum Mobile launched on this date
What is June 30, 2018
This must be read to the customer before initiating the porting process
What is the Port Disclaimer
A unique 15-digit number identifying
What is an IMEI
The speeds that a customer will be throttle to after reaching their allotted amount
What is 1Mbps download/512Kbps upload
This system is known as the back-bone to Agent OS
What is CSG
Spectrum corporate locations
Charlotte, Denver, St. Louis & Stamford
ICCID is the abbreviation of
what is Integrated Circuit Card Identifier
These are the steps in order to tell if the device is carrier locked when using a Android phone
What is, Settings -> Connections/Network & Internet -> Mobile Networks-> Network Operators
Devices that are ineligible for Global Day Pass and Global Day Pass Extra
What are tablets
Most of the time this system is dialing for you
What is Five9
- Be an expert in your field.
- Work with integrity and promote teamwork.
- Earn the respect of your co-workers and the trust of our customers.
- Pursue growth and learning.
Required items to transfer a number from one carrier to another
What is
This article is useful to send to a customer when looking to get an Esim removed
What is EHH791 Removing Previous Carrier's eSIM
An additional 10GB of data when the customer has exceeded their 50GB Data or 10GB personal hotspot.
What is a Data Pack-On
Compares pricing, packaging, and services between Spectrum and its competitors
What is Competitive Edge
We have over 900k miles of network infostructure this is enough to wrap around the planet
34-35 times