PRODUCT
Where is the most up to date BYOD Compatibility list found?
CoPilot
This LOB is a prerequisite for spectrum mobile
Internet
What is the most efficient way to enter an order?
Buyflow
What do we get paid per Mobile sold on our LL
$100 minimum (up to $150 at 30 PSUs), $50 per additional line!
What is a basic definition of Upload and Download Speeds
• In basic terms, download speed is how fast your connection is able to retrieve information from a server. Upload speed is how fast your connection can transfer data to a server.
What is needed to verify if the BYOD is compatible with our network?
IMEI
Spectrum Mobile customers who disconnect their other Spectrum internet services will be charged how much more?
$20 per line
What piece of information is required to use Mobile Buyflow?
Confirmation Number (This can be found in SOM)
What are the regional goals regarding mobile?
(3 different numbers/categories)
4 Sales
2 Activated
1 SOP
In General does a business need more Upload, or more Download bandwidth?
Download
When the customer opts for the 24 month payment plan, what does the initial payment cover? Name 3 of 4 things.
1st month of services
1st payment on the phone
Taxes on the phone
$10 activation charge.
What 2 ways can a customer buy a phone?
Pay in full, 24 month installment plan
Where can we find the mobile Account Number for a customer?
Gateway or within ZenDesk
When did Mobile become a PSU?
February 2021
Name 2 examples of Download speed
•Accessing and using various types of cloud-based platforms, whether for document management and storage, project management, marketing, accounting or communication
•Pulling files and data from your network
•Browsing the Internet
•Sending and receiving email
•Streaming video or music
What is it called when a Cell Phone has multiple numbers associated with it, and do we support this feature?
Dual Sim, it is not supported by Spectrum Mobile!
Can Mobile Lines be a part of a Business Hunt Group
No,
Customers however can forward calls from an SMB line to a Mobile
What is the mobile Buyflow Number?
844-939-0491
What are the rules regarding participation in mobile calls?
(3 Rules)
On the call if you have 0 or 1 Mobile Sales and no WIB!
Call is taken in the office starting week 3 at 0 mobiles!
In person check in every day week 4 and on with 0 mobile sales!
Name 2 examples of Upload usage
•Uploading large and high-resolution documents, graphics or images to a server
•Video conferencing
•Utilizing Internet of Things sensor
What is the newest phone added to the Spectrum Mobile Portfolio, and what is special about it's availability?
Samsung Galaxy Z (Flip and Foldable) are available for Preorder only right now!
On auto pay
Escalations regarding mobiles should be sent where?
Mobile Ops
DL-SpectrumMobile-Ops
How is "Participation" Determined?
AEs with 2+ Mobile Sales divided by manager BHC
What are the 3 speeds (Up and Down) Spectrum Offers)
200x20
600x35
1000x35