Apple Devices
Android Devices
Mobile Protection Plan
Mobile App Features
Other
100

Name of media player app (music, podcasts, TV shows, movies, etc.)

What is iTunes?

100

Name of app store

What is Google Play or Play Store?

100

Monthly rate for Spectrum Mobile Protection Plan

What is $12/mo for every line?

100

Time during month customer can switch between data plans from Mobile App

What is any time, day or night?

100

Type of phone number that can be ported to a Spectrum Mobile line

What is any type of phone number (landline or mobile)?

200

Name of account to access Apple services such as iTunes, iCloud, App Store

What is Apple ID?

200

Name of Samsung virtual assistant

Who is Bixby?

200

Time frame of coverage for phones under manufacturers warranty

What is 12 mos. for hardware defects?

200

Name 2 types of billing features/information that can be changed from Mobile app

What is 

1. Billing address

2. Card used for autopay

3. Data plan for devices

200

Amount of restocking fee for devices

What is $35?

300

Names of phones released in most recent iPhone launch

What are iPhone XS, iPhone XS Max, iPhone XR?

300

Name the 3 different models of Galaxy S10

What are S10, S10+, S10e?

300

Name 3 requirements for FREE early device upgrade eligibility

What is 

1. Having active services for 12+ months

2. Paying off 50% device

3. Have SMPP

4. Return phone in working condition

5. Maintain active Spectrum Internet services

300

Procedure for helping any customer with a technical issue

What is educate customer on how to troubleshoot on own with Spectrum Mobile App (if possible), help perform basic troubleshooting steps, and if issue is still not resolved refer to Mobile Hotline?

300

Estimated quantity of wifi hot-spots to be available by 2020?

What is 10 million?

400

Name of the current operating system

What is iOS 12.2?

400

Name of current operating system

What is OS Pie 9.0 or Android 9 Pie?

400

Access that all new customers (with or without SMPP) have to Pocket Geek

What is a 30 day free trial?

400

Name 2 apps or methods to transfer data between phones other than Touch2 device

What is

1. Google Drive

2. iCloud

3. Samsung Smart Switch

4. Verizon Content Transfer app (works on any phone, even if not from Verizon)

5. Via Bluetooth

400

Cost of calls to Puerto Rico

What is free?

500

Features of Apple Care that all iPhone's come with (whether customer pays for Apple Care separately or not)

What are 12 mos. of hardware repair and 90 days complementary support?

500

Name 2 new features of Samsung Galaxy S10 model phones

What is 

1. Reverse wireless charging

2. Ultrasonic Fingerprint ID

3. 3 lens camera (S10/+)

4. AMOLED display

500

Charge for broken Apple screen repair under SMPP

What is $29?

500

App that can be used to track and file claims under SMPP

What is Pocket Geek?

500

Cost of using Spectrum Mobile device as a mobile hotspot for other devices to access internet

What is no extra charge (rates same as charges for data used on Spectrum Mobile device)?