Apple Devices
Name of media player app (music, podcasts, TV shows, movies, etc.)
What is iTunes?
Name of app store
What is Google Play or Play Store?
Monthly rate for Spectrum Mobile Protection Plan
What is $12/mo for every line?
Time during month customer can switch between data plans from Mobile App
What is any time, day or night?
Type of phone number that can be ported to a Spectrum Mobile line
What is any type of phone number (landline or mobile)?
Name of account to access Apple services such as iTunes, iCloud, App Store
What is Apple ID?
Name of Samsung virtual assistant
Who is Bixby?
Time frame of coverage for phones under manufacturers warranty
What is 12 mos. for hardware defects?
Name 2 types of billing features/information that can be changed from Mobile app
What is
1. Billing address
2. Card used for autopay
3. Data plan for devices
Amount of restocking fee for devices
What is $35?
Names of phones released in most recent iPhone launch
What are iPhone XS, iPhone XS Max, iPhone XR?
Name the 3 different models of Galaxy S10
What are S10, S10+, S10e?
Name 3 requirements for FREE early device upgrade eligibility
What is
1. Having active services for 12+ months
2. Paying off 50% device
3. Have SMPP
4. Return phone in working condition
5. Maintain active Spectrum Internet services
Procedure for helping any customer with a technical issue
What is educate customer on how to troubleshoot on own with Spectrum Mobile App (if possible), help perform basic troubleshooting steps, and if issue is still not resolved refer to Mobile Hotline?
Estimated quantity of wifi hot-spots to be available by 2020?
What is 10 million?
Name of the current operating system
What is iOS 12.2?
Name of current operating system
What is OS Pie 9.0 or Android 9 Pie?
Access that all new customers (with or without SMPP) have to Pocket Geek
What is a 30 day free trial?
Name 2 apps or methods to transfer data between phones other than Touch2 device
What is
1. Google Drive
2. iCloud
3. Samsung Smart Switch
4. Verizon Content Transfer app (works on any phone, even if not from Verizon)
5. Via Bluetooth
Cost of calls to Puerto Rico
What is free?
Features of Apple Care that all iPhone's come with (whether customer pays for Apple Care separately or not)
What are 12 mos. of hardware repair and 90 days complementary support?
Name 2 new features of Samsung Galaxy S10 model phones
What is
1. Reverse wireless charging
2. Ultrasonic Fingerprint ID
3. 3 lens camera (S10/+)
4. AMOLED display
Charge for broken Apple screen repair under SMPP
What is $29?
App that can be used to track and file claims under SMPP
What is Pocket Geek?
Cost of using Spectrum Mobile device as a mobile hotspot for other devices to access internet
What is no extra charge (rates same as charges for data used on Spectrum Mobile device)?