Movie's
Jerry Maguire
What is the phone number for Comcast Mobile support?
844 963 0206, or 844 963 0210
Which channels can you take a lead if they have No Notes?
CAM, OBSR, BSR you cant take it from Retention or the field for no notes
Where was Comcast Founded?
Tupelo, Mississippi
How much is the pre paid Visa for BYO. What are the rules for it.
200$. porting required within 30 days and eligable device.
There's No crying in Baseball
A League of their own.
What is the new SOFF enhancement, what does it allow you to do
In flight order can submit while pending install
What is the Work to Own Rule?
14 day not worked no updates, calls, surveys, cases on the 15th day you can take the lead.
How many free tickets do you get from universal each year?
4
If you get a survey with construction cost over 15K, what do you do.
Use the CJM Matrix for Finance Approval. Bonus 100 points for the first one to post the cjm matrix
“She turned me into a newt.” “A newt?” “I got better.”
Monty Python Holy Grail
What is the pricing option for one tablet with premium plan
50$
If a CAM rep has a lead that shows prospect source of outbound how long do they have with it? It may look like Cen BM Upsell which is equivalent to OTM in OBSR
49 days
What is the max number of TV's allowed?
1 CSG account can hold up to 25 pieces of equipment.
What does MacD stand for?
Moves, Add, Change, Delete
Name 2 of 4 Harry Potter rides at Universal
Escape from Gringotts, Flight of the Hippogriff, Forbidden Journey, Hagrid's Magical Creatures Motorbike Adventure.
Which is the On US phone
Galaxy A35
What are the rules of a 4 day lead, and when can it be applied?
On the 4th day if you are trying to take a lead built from inbound CAM or BSR, Chat, Web or Bounce, you can take it, only if you ALSO got the lead from a warm source as listed above.
What is the new Sales Training we just went through called?
Richardson, or Level Up
What is CRCP and how do you check it? If CRCP is marked as yes what does it mean?
Cross Rate Center Port: IN salability for porting over a landline. If it says CRCP yes you have to put as non published and there is a one time suppression fee of 24.95 that cannot be waived.
That's not a plan, that's a wish list
Trolls
What does error code MBC 3000 mean?
Customer My Account Email is missing from the CSG biller. Customer may also not yet have their MyAccount setup.
Order was hard cancelled 10/7 on a Friday. but comes into chat on the 11th asking for assistance. Can this lead be created by a new rep, explain why for your answer.
Yes, the original rep had 2 business days to recreate and fix the order. 3rd day new rep can make opp. Only for CAM, OBSR and BSR.
What does DOCSIS stand for?
Data Over Cable Service Interface Specification
How do you temporary overlap of service for phones in a move. Explain it.
Trick question you cannot!