1
Name one (or more) of the three request types.
Never been added
Transfer of Service
Removed in error
When an XM account history says Line migration "Line transfer from a different account", would this be considered invalid since it was a line transfer and not a new line?
It could have been a division-to-division transfer, we would add the discount in these instances
For the XM360 where you find the store payment information?
The line is activated if the Xfinity Mobile icon is solid in Einstein 360.
Can you add JUST the $10 XM discount, or does the macro need to do it?
You can!
Do we reject tickets if the agent has not waited the 90 days?
No, we would still add the discount if the account is eligible, and we are still within the 90 days activation period.
Where do you notate?
We would notate the My Support ticket only
What two items do you check for in CSG?
Enrolled in XM package
Consent Date
How would I locate the account information if it is not located in the My Support ticket?
You can find the account information by accessing the Outlook email generated through TTX My Support Services distro.
How far back can you backdate the discount codes?
90 days
What keyword would you type is CSG to find the discount codes?
XM