PRODUCT
What network do we operate on?
The Nations most reliable 4G LTE Network/5G network, Verizon network
This LOB is a prerequisite for spectrum mobile
Internet
What 2 ways can a customer buy a phone?
Pay in full, 24 month installment plan
Where do we place mobile orders?
SM360
What 2 things do you need in order to get 5G service?
You need a 5G phone and to be in a 5G area.
Name 4 phone brands that we sell
Apple, Google, Motorola, Samsung, or Orbic
This check will look at customers tenure, payment history and account activities from their spectrum account
Internal Liability Check
By the gig data plan be shared across multiple lines? True of false
True
What address does the phone get mailed to?
Internet service address
What is inserted in the phone to connect you to the mobile network?
Sim card
This check involves a soft inquiry on the customers credit
External Credit Check
Can you change from by the gig to unlimited data at any time?
$10
Where can you calculate the savings for a customer?
Mobile Calculator
What 2 brands of tablets do we sell?
Apple and Samsung
How old do you have to be to sign up for Spectrum Mobile?
18
At how many GB does unlimited data slow down?
20 GB
True or False, The customer does not have to pay the taxes on the device up front
False
True or False A customer will have to sign for the device/phone to be delivered
True
How many days is our buyers remorse period?
14 days
If a customer has been with us for over a year, do we do a ECC or ILC ?
ILC- Internal Liability Check
On auto pay
True or false, We do not offer down payment options
false
What does the protection plan cover? Name 2 things
Accidental damage, hardware issue ( mechanical , electrical breakdown, loss and theft