Mod 3 Review

Credit Cards

100

The name of the 4 different credit cards we offer.

Visa Signature

Visa Credit Card with Rewards

Visa Credit Card

Secured Credit Card

200

What is the type of authentication needed for making a credit card payment?

Enhanced

300

What is the limit on making payments through Quikcheck?

(a) the previous statement balance, or (b) the minimum amount due plus up to $1,000.00.

400

The 6 different ways customers can make payments to their credit card.

Call us! or branch, mail payment, online, ATM, autopay ACH

500

The 3 ways a cash advance can be made

• at an ATM (M&T and Non-M&T)

• as a Web Transfer

• in a branch with a Teller

Lines of Credit

100

How do we process payments to a LOC? (Include internal and external payments)

Internal - CPS (transfer)

External - Quikcheck

200

Type of authentication to process an instant line increase

enhanced

300

We can give out a LOC balance if..

• Customer calling from a rotary phone

• IVR system is unavailable

400

The ways a customer can asscess thier LOC

• Overdrawing checking account.
• Using a Credit Line Check (Convenience Check).
• Directly accessing by withdrawing funds at the Branch.
• Transfer funds from an LOC to a checking account.

500

What is the fee for transfering from a LOC to a checking account?

$8 - this is considered an advance 

Systems

100

The system we use to view the current rate on a customers RCC

CPS

200

The system we use to process a payment to an RCC from another financial institution

Quikcheck

300

The system we use to change a credit card type

Account Servicing

400

The system we use to complete a balance transfer

DASH

500

The system we use to change the OD election to no

DASH

Overdraft

100

2 options our customers have for overdraft election

Yes and No

200

The 3 accounts our customers can use for overdraft protection

Savings

RCC

Line of Credit

300

the different ways a customer can change their OD election

Branch, TCC, Online, Mail

400

List the Overdraft transfer fees for each acct type:

Savings, RCC, LOC

0

8

8

500

What is the processing time for new credit card applications when linking an RCC as OD protection?

In order to allow time for the customer to receive the appropriate disclosures, the overdraft will not be available for use for 10 days after the Credit Card is approved.

CDs

100

what do we do if a customer's CD is maturing and they want to know what we are currently offering?

consult transfer to growth

200

what system do we use to remove the automatic renewl for the CD

Account Servicing 

300

In what situation could we close a CD? (2 things)

within grace period after maturity, transferring to an M&T dda account

400

How can a customer recieve a statement for their fixed rate CD?

Add it to a combined statement to view with other account statements

500

what are the 3 notices that customer recieve reguarding their CD?

Account opening, Maturity, and renewal