Show:
Terminology
Questioning
Communication
Barriers to Effective Communication
Misc.
100
Litigation
What is a lawsuit
100
A good communicator
What is a person that is effective in sending and receiving messages
100
Non verbal communication
What is the use of arm gestures, facial expressions and turning one's head?
100
You do not need to shout when speakign to this age group
What is the elderly
100
Holistic
What is health care that deals with all the health needs of a patient
200
Holistic
What is care that involves all the health needs of a patient
200
One word or short answer
What is a closed question
200
Verbal Communication
What is the tone of voice, speed of speech, and sighing on the part of the patient while speaking
200
Based of level of maturation
What is how a developmentally delayed patient should be treated.
200
"It didn't happen"
What is if it's not written in the medical chart
300
Rapport
What is an effective relationship that considers both physical and emotional needs
300
"Are you an only child?"
What is an example of a closed question
300
Effective communication
What is to focus on the customer's needs , strive for continuous improvement, and effectively handle patient complaints.
300
Give explanations slowly and explain as you go along
What is how to deal with patients with limited understanding.
300
Down on their level
What is an effective way to communicate with a child
400
Maturation
What is the growth and development process involving physical, social, and emotional functioning
400
Expecting a long explanation
What is an open ended question
400
mainting eye contact
What is an example of good communication
400
language barriers, cultural differences, geographic isiosyncrasies
What is all factors that reduce the effectiveness of communication
400
Yelling back and telling the patient you think they are wrong
What is an unprofessional way to handle a patient complaint
500
Disability
What is physical and/or mental impairment
500
Lay man's terms
What is the correct way to translate medical terms into easy to understand terminology for the patient.
500
Always notify the office manager, take all complaints seriously, reassure patient that the complaint will be investigated
What is how to properly handle a patient complaint.
500
personal bias
What is preconceived ideas of a person based on religion, appearance and/or ethnic background.
500
Awesome!
What is how we are doing in Mod A :)