Intro/Change
Some suggestions for providing "up" pressure on the Change Curve.
What are ceremonialize, form groups, control the rate of change (incrementalism), and short-term low goals.
The Peter Principle
What is the model that says people are promoted to the level of their incompetence?
The two driving forces in the Confidence Circle.
What are confidence and accomplishment?
"If the ladder isn't leaning against the correct wall, this doesn't matter at all" is an example of a lack of what?
What is efficiency?
This is why Borrowed Perception is so important.
What is the fact that most of our learning comes from indirect experiences?
The Valley of Despair.
What is the lowest point in the downward trend in attitude and productivity following a change?
The ideal option in the Manager Selection Diamond.
What is the concept of "yardstick."
The Two Tragedies.
What accomplishing and not accomplishing your goals?
Because of this, I want to make sure the books balance in my department. Am I taking in more than I'm paying out?
What is Business Owner Concept?
I was having the worst day ever! My boyfriend broke up with me, my car broke down on my way to work, I didn't have time for breakfast, and I was getting the very worst cases assigned to me. I finally snapped and when a client started giving me grief about something that was totally not my fault--I just started giving it back.
But...the story has a happy ending, because I wrote a nice note of apology. Weird thing? My boss didn't give me any credit at all for the unsolicited note I sent.
What is "The Gun?"
The Management Definition
What is "the accomplishment of pre-determined objectives through others?"
The four steps in the Recruiting Diamond.
What are Picture, Locate, Compare, and Sell.
Why Jack Henry doesn't buy Dave Foss a scooter to meet his transportation needs.
What is the Minimum Commitment Rule.
Listening to a gifted orator is a memorable experience, largely because of this concept.
What is Psychic Radar?
Model-Netics has another way of stating Nike's motto: Just do it!
What is Action TNT?
What do the letters TNT stand for?
The four elements of the KASH formula.
What are Knowledge, Attitude, Skills, and Habits.
The two driving forces in the Mobility Circle.
What are competence and mobility?
The Seven Ports of Life.
What are job, family, religion, civic, health, recreation, and self-development?
This is the most important point of the Training Diamond.
What is the trainee?
An example of Fallacy of Composition.
What is ...
This is how the Change Grid works.
What is "A and B have to agree about the impact of a change on B." In other words, if A thinks something has a positive impact (more responsibility, career opportunities, etc.), then if B just feels dumped on or resentful, the change will not have the impact A expects.
An example of Suboptimization.
What is ...
The five points of the Planning Pentagon (five approaches to setting objectives).
What are competitor results, organization results, resources, opportunities, and shareholder expectations.
Provide an example of, and correctly identify one of the following:
positive reinforcement
negative reinforcement
punishment
extinction
What is ...?
Which is the most powerful way to stop a behavior--either positive or negative?
These are the four steps in the Decision Tree.
What are...
Isolate the problem
Develop alternative solutions
Forecast outcomes
Make a decision