Introduction
Model which describes the four elements in the process of personal improvement (knowledge, attitude, skills, and habit).
What is the KASH Formula?
Model which describes the concept that the way an item is viewed (perceived) depends upon its relationship to another item.
What is Perceptual Fraction?
Model which describes personnel selection based primarily on standards and procedures designed to achieve success.
What is Success Oriented Selection?
Evaluation procedure in which past performance is the best predictor of the future.
What is the Critical Incident Procedure?
The model that states three bases for evaluating people are Traits, Activities and Results.
What is the Evaluation Fusion Triangle?
Model which describes the manager's inability to control a large portion of the knowledge gained through experience, in the real-time management environment.
What is the Experience Paradox?
Model which describes four methods to reduce the impact of change on individuals (ceremonialize, form groups, control the rate of change, and short-term - low-goals).
What is the Change Diamond?
Best operator, obvious choice, yardstick and invisible person.
What are the four common approaches to manager selection in the Manager Selection Diamond?
The concept that organizational results are a composite of contributions, both plus and minus.
What is Algebraic Results?
The concept that people commonly complete low priority activities to avoid high priority activities.
What is Activity Avoidance?
Name the 5 decisions managers must make in taking action.
What are what, when, where, how and who?
A temporary improvement in productivity and/or attitude which is the psychological reaction to something associated with the change.
What is the Hawthorne Effect?
The concept that a job is impacted by three principal forces: Person, Situation, and Others.
What is the Job Fusion Triangle?
Model which describes the idea that when people make evaluative statements, they usually treat them as fact but, without proof, these statements are treated by others as opinion - creating a serious communication gap.
What is X is Good?
Internal equity, external equity, and job performance.
The model which represents the three-step management process.
What is the Info-Action Diagram?
The "Valley of Despair" impact on related productivity and/or attitude that usually follows the implementation of a change.
What is the Change Curve?
Model that states the primary job of the manager is to identify people who can and will get the job done.
What is the Identification model?
Idea that individuals tend to get promoted to their level of incompetence.
What is the Peter Principle?
Style of management characterized by frequent and massive changes.
What is Slot Machine Management?
The 6 steps in the Management Process Cyber-Chart.
What are information, manager, action, inputs, outputs, and objectives?
Model which represents the nine possible combination views of the impact of a change on "B" and "A" -- positive, neutral or negative.
What is the Change Grid?
The 5 categories of interview questions in the Interview Pentagon.
What are job, self, others, company, and compensation?
Reference, reward, results, responsibilities, and records
What are the components in the Compensation Scale?
The view in the Mobility Circle model that has an advantage of producing generalists, as opposed to specialists.
What is the Alternative view?