Show:
Management
Philosophy/Principles
Problems
Shapes
Stories
100
Of all of the "gap" models we studied, this is the only one that states that you want to widen the gap.
What is Management Gap?
100
Model-Netics' answer to procrastination.
What is Action TNT (today, not tomorrow)?
100
An important job of the manager--and the hallmark of an effective and efficient manager.
What is Problem Avoidance?
100
The three sources of information upon which supervisory decision are based.
What are records, observations, and interviews.

BONUS: So what?
100
A story that explains why I'm not rewarded for solving a problem I caused or allowed to occur.
What is "The Gun?"
200
If I'm going to succeed at my new job, I may have to let go of some of my favorite roles and responsibilities--the stuff that got me to where I am.
What is Promotion Jettison?
200
Jack Henry's values.
What are Passion for Customer Service, Relationships, Integrity, Drive for Results, and Excellence?
200
A three-word definition for "problem."
What is "Deviation from Standard?"
200
If given a choice, it seems more effective to give "official" reasons (rather than personal reasons) when working to accomplish objectives through others. For example, if you have to address a dress code infraction, cite the official dress code rather than pointing out that you think the person looks unprofessional.
What is the point of the "Power Diamond" model?
200
The KASH Formula talks about personal improvement, but this is what the Logic Box states about knowledge, attitudes, skills, and habits.
What is the idea that KASH limits perception and restricts creative expression.
300
The two conditions that exist to create Management Smog.
What are (1) "B", the subordinate, is more competent than "A" and (2) "A" feels threatened by "B."
300
The idea that companies should have a philosophy (expectations, values, rewards, objectives) that everyone in the organization understands and that most people support.
What is the Northbound Train model?
300
The steps of "Three-Step Termination."
What are (1) define and agree on the problem, (2) develop and agree on the corrective program, and (3) establish and agree on the consequences.
300
Five types of solutions to management problems.
What are corrective, adaptive, interim, contingent, and preventive?

BONUS: Provide an example of one.
300
I keep six honest serving-men, (they taught me all I knew); their names are...
What are "What and Why and When and How and Where and Who?"

BONUS: What is the significance of these "serving-men?" BONUS: How is this model different than the Main Event Compass?
400
The three logical options for dealing with an employee whose performance is not meeting expectations.
What are upgrade, transfer, and terminate.

BONUS: What is the name of the model?
400
According to the Help Philosophy model, my manager is this person, or should be.
Who is the person who can help me achieve my objectives?
400
The two kinds of problems that individuals are inclined to take action on.
What are problems they want to see (because they know how to solve them) and problem they can't avoid seeing (because they have reached crisis level).
400
The four elements in a control system.
What are standard, measurement system, measurement, and adjustment?
400
The story that goes with the Ambivalence model.
What is "Magic Hand."

BONUS: What is the gist of Ambivalence? BONUS: What is the Magic Hand story?
500
Two key questions used to test and review management activity (contingency and consequence).
What are "So what?" and "What if?"
500
It's so weird! I started a contest to see which group has the lowest case resolution time, and now client complaints are increasing.
What is the Heisenberg Principle?
500
Three of the five questions used to determine if a personal experience is meaningful for problem solving and decision making purposes.
What are
(1) Did you do it yourself?
(2) Did you see the results of your action each step of the way?
(3) Did you see the final results of your action?
(4) Did you understand why you took the action? and
(5) Did you understand the objective to be accomplished?
500
The four steps in the process of decision making and problem solving.
What are (1) isolate the problem, (2) develop alternative solutions, (3) forecast outcomes, and (4) make a decision
500
The point of the story "The Cruel Sea."
What is "some situations require decisions that have a negative impact on some individuals--for the good of the whole organization."