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Intro & Change
Select-Eval-Compen
Delegation
Motivation
Planning
100
Reduce resistance to change by creating a desire for that change
What is North Wind?
100
The observation that in hierarchical organization structures individuals tend to get promoted to their level of incompetence.
What is the Peter Principle?
100
When a Lack of Authority is used as and excuse for lack of performance
What is Authority Syndrome?
100
The first place an individual should look for a “better opportunity” is in his/her present situation.
What is Acres of Diamonds?
100
The law that states that significant items tend to be disproportionately distributed.
What is Pareto's Law?
200
Accomplishment of predetermined objectives through others
What is the definition of "management?"
200
The person that the organization cannot afford to lose.
What is Indispensable Person?
200
Services of any person in any organization may be lost to that organization at any time.
What is Mack Truck Theory?
200
An analysis of life on the basis of the seven areas where time/life is spent.
What are Seven Ports of Life?
200
The idea that usually the most effective and efficient level to carry planning, organizing, and controlling activities is 80% of perfection
What is Eighty Percent Rule?
300
Five kinds of decisions that managers must make in taking action.
What is Main Event Compass?
300
Organizational results are a composite of contributions--both plus and minus.
What are Algebraic Results?
300
Organizational effectiveness and efficiency is positively influenced when personnel are in general agreement with the strategy and tactics of the organization.
What is Yes Concept?
300
Behavior influenced by our perception of how others view us.
What is Self-Fulfilling Prophecy?
300
A differential costs that arises out of using a less effective alternative for resources
What is Opportunity Cost?
400
The graphic representation of the impact of a change on productivity and attitude.
What is the Change Curve?
400
The four steps in the recruiting process.
What are picture, locate, compare, and sell.
400
Five steps in the delegation process.
What are Communication, Competence, Motivation, Results, Information System
400
Motivation stems from a desire to satisfy a need, and people will tend to give priority to the more basic needs before proceeding to the satisfaction of higher needs.
What are Motivation Stair-Steps?
400
An unrecoverable cost which should be written off for analysis purposes in planning future resource commitments.
What is Sunk Cost?
500
A style of management characterized by frequent and massive changes.
What is Slot Machine Management?
500
According to the Identification model, what is the manager's primary job?
What is "identify those individuals who can accomplish satisfactory results on a particular job, within the constraints of the input resources and the environmental context in which the job is set?" In other words--select people who can and will get the job done within given constraints.
500
When sub-unit objectives are given priority over the unit objectives.
What is sub-optimization?
500
Three principal sources of anxiety.
What are guilt feelings, concept of death, and lack of sense of purpose.
500
The three priority levels of the Priority Triangle.
What are must do, should do, and nice to do?