Easy
What does the acronym TQM mean?
Total Quality Management.
In 2000, a model was discovered. Which model was it?
a) Communicational
b) Normative
c) Prospective
a) Communicational
Which Model has as objective the phrase "the raison of being of the present"?
Prospective Model.
Between which years the Prospective Model began?
Between 1960 - 1970.
Name the Model that has as objective to become socially accepted and trustworthy by going through a process of discussions and arguments.
Situational-strategic
When did the Reengineering Model begin?
In 1995.
Name at least 2 of the 3 authors of the TQM Model.
Philip Corsby
Edwards Deming
Joseph M
Who were the authors of the Normative Model?
Frederick Taylor and Henri Fayol.
To which two Educational Models do the following questions belong?
1. How would you adapt your teaching approach based on the specific circumstances in any situation?
2. What specific rules would you establish to create a positive learning environment?
Normative and Situational-strategic.
Name 1 of the characteristics of the Situational-strategic Model.
1. Explanatory moment
2. Normative moment
3. Strategic moment
4. Tactical-operational moment
When did the Situational Strategy Model begin?
In 1980.
Who was the author of the Prospective Model?
Michel Godet
Case Study
Normative Model and Prospective Model.
To which Management Model does the objective 'ensuring that employees in a company are aware of and contribute to quality in every sector of the organization' belong?
To Total Quality Management Model.
Put the following characteristics of Communicational model in order:
Determine your audience
Decide your objectives
Choose your channel
Write your message
Set a timeline
1. Decide your objectives
2. Determine your audience
3. Write you message
4. Choose your channel
5. Set a timeline
Name at least 2 of the 3 authors of the Communicational Model.
John Langshaw Austin
John Rogers Searle
Humberto Maturana
Who was the author of the Situational Model?
a) Carlos James
b) Carlos Juran
c) Carlos Matus
c) Carlos Matus
In which year did the Total Quality Management model begin?
In 1990.
Which of the following objectives belongs to the Normative Model?
a) To introduce rationality to reach the future with actions in the present oriented toward quantitative growth of the system.
b) The objective is based on some part of the financial and business world.
c) The objective is that the employees in a company ensure and become aware of quality in every sector of the organization.
a) To introduce the rationality to reach the future with actions in the present oriented to quantitative growth of the system.
To which model do the following characteristics belong:
1. Redesign
2. Promote and Provide
3. Reorchestrate
To Reengineering.
When did the normative model begin?
a) 1940 - 1950
b) 1960 - 1970
c) 1950 - 1960
d) 1970 - 1980
c) 1950 - 1960
Which is the objective of the Communicational Model?
To make sure that the right messages are sent, received and understood by the right people.
Case Study
Reengineering Model and Communicational Model
Name at least 5 of the 14 main characteristics of the Normative Model.
Here is the translation into English:
1. Division of Labor
2. Authority
3. Discipline
4. Unity of Command
5. Unity of Direction
6. Subordination of Individual Interest to General Interest
7. Remuneration
8. Centralization
9. Hierarchy
10. Order
11. Equity
12. Stability of Tenure of Personnel
13. Initiative
14. Spirit of Group
Name the 4 main characteristics that Total Quality Management uses.
1. Plan
2. Do
3. Check
4. Act