Say Yes!
What should always be on the left side of the uniform?
Nametag
How many rooms does Universal's Aventura Hotel have?
600 rooms
What other Food and Beverage options do we have for our guests?
Urban Pantry
Starbucks
Bar Sol
Bar Ventura
Give 2 examples of upselling an Old Fashioned?
Woodford Reserve
Whistle Pig
Buffalo Trace
What is the proper call out procedure?
2 hours before the start time of your shift
What should you say to a guest request?
Yes!
What is the proper procedure for lost and found?
Take item to security
Give item to your manager
Call *111 to have it picked up
Upsell 1 menu item
Offer more than 1 appetizer to share
Name 4 wine varietals
Cabernet
Chardonnay
Pinot Noir
Moscato
Malbec
Red Blend
Sauvignon Blanc
Merlot
After the check is presented, when do I return to the table to look for payment?
Within 3 minutes
Explain the process of presenting the guests check
Clean check presented with a Logoed pen on the table when requested. Guest is not rushed.
Use the guest name
Thank the Guest
Provide a fond farewell
What amenities can Relay deliver?
Small amenities like: toothbrush and toothpaste
Explain how we handle a guest with an allergy
Review the menu
Notify the chef
Note the check
Follow up
What are the 4 acceptable forms of ID?
Driver's license with picture
US State Issued ID
Passport- Domestic or Foreign
US Military ID
What should happen within 2 minutes of the guest sitting at the bar or table?
They should be greeted.
What do you do within 10 feet?
Smile and make eye contact.
Explain the following Met Form: Monitor and Maintain Tables.
If more than one team member present, Team members assigned to POS terminal and maintain physical distancing from other Team members. Team members do not appear to be gathered in a group, facing each other and conversing socially.
* As server walks through area, s/he visually scans tables, performing duties, as needed, allowing for eye contact, and noticing if any guest need assistance. * When with another guest, any guest motioning for assistance acknowledged and assured that you will be right with them. * Paper and debris cleared as needed, including used sugar/sweetener packs. Empty bottles, glasses, cans removed quickly. * Guest needs anticipated. Guest does not feel interrupted. All guests appear to be receiving equally attentive service.
What can we do to surprise and delight our guests?
Drink
Dessert
Send Relay to the room with an amenity
acknowledge the celebration
Name 4 signs of intoxication
Slurred Speech
Staggering
Loud
Drowsiness
Clumsiness
Impaired Judgment
Within 5 minutes of taking the order, the guest should receive what?
Their drink
What should always be used during a guest interaction?
The Guest last name.
How many steps is Aventura from Volcano Bay?
32 steps
What is the first thing you do when starting a check?
Name it
How many drinks can we serve per ID?
1 drink per person per ID
How valuable is the guest time?
Priceless