MAC Keys
The keys you use to you lock your PC...
What is Control, Command, & Q
The amount of calls per hour we are expected to take..
What is 8+
EAP is the abbreviation for what words and it was created to do what...
What is Employee Assistance Program. It's purpose is to provide emotional support and overall assist with a work/life balance.
The process on how we can refund a patient's balance where the amount is sitting in deposit?
What is "refer to the practice". A deposit is usually an upfront payment for a service.
The keys you use to open a new tab...
What is Command, T
The minimum Quality Assurance score that we should earn is..
What is 85% or higher
These are the holidays currently observed by the company....
What is New Years, MLK, President's Day, Memorial, Juneteenth, Independence, Labor Day, Thanksgiving, Day after TDay, & Christmas.
Within the PS Department, the acronym, VAPPE stands for...
Volume, Articulation, Pitch, Pace, and Energy
The keys you use to force quit an unresponsive application...
What is Command, Option, Escape.
The minimum CSAT score we would like everyone to earn after handling a call...
A tool one would use to recognize or give kudos or a gift to someone within the company...
What is ModMed Pulse.
The path one would take to confirm the current process on what action to follow if someone calls in to report that a patient cannot pay their bill because they have passed away...
What is "P.S. Client > PM Call Strategy & Definitions
The keys you use to take a screenshot...
What is Shift, Command, 5 OR 4, OR 3
Everyone's scheduled adherence goal should be..
What is 90% or higher.
The point of contact if you have a question and/or questions regarding the amount you were charged for your health insurance plan...
What is benefits@modmed.com
The expected initial response one should inform an upset patient who is calling in to see why she was charged 5x for 1 day of service at her PCP which has prevented her from being able to shop today.
What is, "I am sorry to hear that occurred but will be happy to take a look into this for you." (or something similar - acknowledging, empathizing and expressing willingness to assist. Think of the LAURA technique.)