1.1/1.2
What does PSAP stand for
Public Safety Answering Point
What does ALS stand for?
Advanced Life Support
What is a BLS stand for?
Basic life support
What's the most important W?
Where
What is Confidentiality?
Information must not be shared outside of the public safety arena
What is Chain of Command?
defines the relationships between frontline telecommunicators, supervisors and managers
List 1 Vital Service within Communications
With the public
Members of the same Agency
Public safety Agencies
Support Agencies
Define a Policy
A policy is a guide to thinking
A guide to thinking in that it sets the tone for how callers should be treated
What is the Duty to Serve?
They are required to assist any caller regardless of the callers background, nature of the emergency, and personal biases.
RCMP
Provincial, Municipal
First Nations
What is Law Enforcement
What does CAMEO Stand for?
Computer Aided Management of Emergency Operations
Define a Procedure
A procedure is a guide to action
Tells the telecommunicator exactly what to do when a 9-1-1 line rings
What is Ethics?
Involves personal, professional, and organizational rules and code of conduct.
Incident command systems
Response personnel
Fire Service Communications
Name a Informational Resource used by PSAP
Internet and search engines, Telephone Book, Cross reference or City Directory, Maps, Computer Aided Dispatch (CAD), Senior/Experienced Staff, Etc.
Define Mutual response
similar to Mutual Aid. However Mutual response requires the simultaneous dispatch of multiple resources for certain emergencies.
What are the Duty to Serve Expectations?
They are expected to be at work for each scheduled shift including holidays, birthdays, important dates and night shifts.
Called questioning
Caller management
Provision of medical instructions via the telephone
Emergency Medical Service Communications
Name 3 Support Services
Correctional Facilities, Nursing Homes, Hospitals/Clinics/Emergency Rooms, Etc.
Define what Mutual Aid is
a process of supplying personnel, equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response