Define me
Sending and receiving information, thoughts, or feelings through verbal words, written words, or body language.
communication
common therapeutic communication techniques (6)
displaying empathy
Rephrasing
asking questions
remaining quiet
pausing to allow a message to be conveyed
summarizing the received message
use pictures and prefer seeing information in writing. Visual communicators tend to move their hands and use facial expressions. Body language can often say more about the message than the words being used
Visual Communicator
the use of gestures and movements while communicating
Define body language.
What are the characteristics of active listening?
remaining nonjudgmental
positive body language
allowing time to digest words and the intended message
Communication that occurs through expressive behaviors and body language rather than oral or written words.
non verbal communication
This is the ideal communication style in health care. Assertive communication is a firm and direct style of communication. It includes proper eye contact and body language with a respectful volume of voice.
Assertive
tend to focus on hands-on learning
Kinesthetic Communicator
Eye contact, Facial expressions, Posture, Haptics or touch, Gestures and Personal space are examples of what kind of communication?
Nonverbal communication
“What is your current address?”
“Are you feeling better today?”
“Do you have a sore throat?” are examples of what kind of questions ?
close ended questions
The attitude, behavior, and work that represent a profession.
professionalism
This style is more submissive. Individuals that use this communication style will use a quiet, soft voice and may display hesitancy. Approach this style with a more assertive response.
Passive
What is the difference between open and closed ended questions?
Open-ended questions ask for general information and can be used to start a conversation. Closed-ended questions are seeking specific information and are more direct in nature.
A genuine comforting touch
therapeutic touch
Interaction between a patient and a medical professional focused on improving the physical and emotional well-being of the patient.
“therapeutic communication”.
This style does not tend to be effective, as it is not a genuine communication—it can be very one-sided with ulterior motives. This style can feel patronizing.
Manipulative
What can be used to determine the medical needs when scheduling appointments and to determine the reason for an office visit?
Screening questions
Information relayed to the message sender regarding how the message was received and interpreted is called ?
feedback
Engaging with the sender regarding the message and the intended interpretation (e.g., focus solely on the conversation, do not interrupt, confirm the message speaker has said, be respectful and professional).
“active listening”.
This style is abrasive in words and body language. Individuals that use this style tend to allow for minimal personal space and use loud and fast gestures. Communicating with someone using the aggressive style can feel intimidating. Respond calmly and never try to match a level of aggression.
Aggressive
use the skills of listening when comprehending the message
Auditory Communicator
“How are you feeling today?”
“Can you describe your symptoms?”
“Can you explain the type of pain you are feeling?” are examples of what kind of questioning?
open ended questions