Make-up
Which of the following products is used for eye enhancement services?
eye shadow
Selling additional services to clients beyond what they originally scheduled for a visit is called:
upselling
Removing dirt, debris and potential pathogens to aid in slowing the growth of pathogens is:
cleaning
Specialty license or certificate holders may only perform:
the practice authorized by the specialty certificate
Rotate and rearrange products to achieve all of the following results EXCEPT:
decrease turnovers
The diamond-shaped face is characterized by:
narrow forehead, chin and jaw area
When you do whatever it takes to make guests happy, it's an example of:
Legendary Customer Service
The infection control procedure that kills certain pathogens (bacteria, viruses and fungi) with the exception of spores on nonporous surfaces, tools and multi-use supplies, is referred to as:
Disinfection
Disinfection can be used to kill certain pathogens (bacteria, viruses and fungi), with the exception of spores, on all of the following items EXCEPT:
nonporous surfaces
The implementation of a procedure that happens every time with every guest is a:
System
How can you determine whether a person is in the warm or cool category?
observe the person’s skin and hair color
Industry statistics indicate that satisfied clients will usually refer how many new clients?
3
The regulatory agency under the U.S. Department of Labor that enforces safety and health standards in the workplace is:
OSHA
Chlorine bleach may affect the long term use of scissors and other sharp objects. TDLR recommends leaving items in chlorine bleach solution for no more then ____ minutes for effective disinfection. (unless if disinfecting for blood contamination).
20 minutes
How many points of contact are there in a guest's experience?
14
While establishing your makeup design plan for your client Amy, you identified eye, lip and cheek colors that would suit her skin tone and eye color. Which part of the makeup design plan are you considering?
color scheme
Identifying types of treatment and competitive pricing that will attract potential clients is a clientele attraction method known as:
target marketing
In addition to the efficacy claims on the label, what information is assigned to a product to show its approval?
epa registration number
All cosmetology establishments and licensees shall utilize ___________ equipment, tools, implements, and supplies, and shall employ good hygiene habits while providing cosmetology services.
clean and disinfected
For estheticians just starting out, the most common and immediate source of referrals is:
word of mouth recommendations
Which type of eyeshadow can be used prior to powder eye shadow to intensify color and definition?
cream
"Out of the products I showed you today, this is one I would recommend not leaving without,” is an example of a statement you might use when:
closing the sale
The eradication of all microbial life, including bacterial spores, is:
Sterilization
When performing a facial treatment with a device, the esthetician should always follow:
manufacturer's directions
Contact with an allergen can cause contact dermatitis, urticaria or even eczema.
TRUE OR FALSE?
true