Establish Expectations
What is the first step for establishing expectations?
Identify objectives
What is problem solving
Purposeful act of observing a problem and then deciding to solve it after considering solutions and deciding upon one
What are the types of barriers for intervention?
Personal, relationship, organization
What are the sources of conflict?
Give an example of a concept for the elements of reasoning
Highjacking and time
What do expectations provide to establish goals/objectives?
Roadmap
What is the difference between OODA Loop and PPSM
OODA Loop is fast and PPSM is slow
OO-OO-D-AAA
What barrier is associated with retaliation?
Organizational Barrier
What are the types of organization factors?
Structural and Communication
What is answering the wrong question as a common thinking error?
Deflection
What do you need to do before you can clearly communicate your own expectations?
Understanding established expectations
Name the 8 steps in the PPSM (Practical Problem Solving Method)
Observe: Clarify the problem
Observe: Break down the problem and identify performance gaps
Orient: Set improvement targets
Orient: Determine Root Causes
Decide: Develop Countermeasures
Act: See Countermeasures through
Act: Confirm Results and Process
Act: Standardize Successful Processes
What are the 3Ds for intervention?
Delegate, Distract, Direct
What are the 5 styles of conflict in the Thomas K model
-Competing
-Collaborating
-Compromising
-Avoiding
-Accommodating
What is the cognitive bias: Halo Effect?
Single trait or event that colors your perception of an entire situation or event
What does establishing expectations provide a link between?
Standards and unit missions
What are they types of improvement targets you can set up as step 3 of PPSM
Strategic and Tactical
Distract
What level of assertiveness and level of cooperativeness is "Avoiding"
low assertiveness and low cooperativeness
Describe implications and consequences elements of reasoning
2nd and 3rd order effects
Name the 6 guidelines for establishing expectations
Understand the importance of expectations
Know when and where expectations are needed
Expectations must be clearly communicated and understood
Help your subordinates make the connections
Seek buy-in and Encourage buy-in
Plan to track activities within each task
In what step of PPSM are you identifying the best solution?
Step 5 Identify Counter-Measures
In what barrier is the person afraid of "breaking an unspoken code"
Relationship
What are the five approaches of problem solving
-Evade (Avoiding)
-Comply (Accommodating)
-Insist (Competing)
-Settle (Compromising)
-Negotiating (Collaborating)
What are all of the elements of reasoning?
-Purpose, question at issue, points of view, Data information and evidence, Concepts and Ideas, Assumptions, Implications and consequences, and inferences