Definitions
What does PMH stand for?
Patient's Medical Home
How many PMH goals are there?
Ten
True or False
The physician relationship does not need to be confirmed with patients at every appointment.
False, The physician relationship MUST be confirmed with patients at every appointment.
There are three phases of PMH?
False, there are two.
One of the first tasks in panel management is identifying the patients in the ____________.
Panel
What does TNA stand for?
Third Next Available
What is the number one goal of PMH?
To be patient centered
If Dr. Durrant wants to know how many of his patients are female with type I diabetes, this can be determined how?
By creating a query.
The goal of PMH is to reduce the TNA for every clinic to 2.
False, the goal of PMH is to reduce the TNA for every clinic to 0, so patients get care when they need it.
A goal of Patient's Medical Home is to maintain _____ ______ ______.
Electronic medical records
What does MRP stand for?
Most Responsible Provider
True or False
To ensure timely access to care, an administrative healthcare professional can discern why the patient is making an appointment (and input appropriate notes) and set an appropriate length of time for the appointment.
True
As an administrative healthcare professional, you'll be primarily responsible for what?
Ensuring patients are assigned (paneled) to a specific physician.
As an administrative team member, we should help the team identify appropriate educational materials for patients.
True
The first or second appointment is only available because there has been a ________ __ ____ ____ _____ that wouldn't necessarily happen on a regular basis.
cancellation or some other event
Carrying out ongoing evaluation of the effectiveness of PMH means ____________. Hint* (CQI)
Continuous Quality Improvement
True or False
Using terms and abbreviations like LDL, NMR and triglycerides will help the patient have a better understanding?
False, using plain language will help the patient have a better understanding of their condition and treatment plan.
What is the formalized link between a patient and a specific physician where a long-term, ongoing relationship exists?
Panel
The medical office assistant should not use scripts to offer preventative care appointments to patients as each situation is unique.
False, the medical office assistant may use scripts if they feel the need.
___ _______ _______ _____ is a family practice defined by its patients as the place they feel most comfortable-most at home-to present and discuss their personal and family health and medical concerns.
The Patient’s Medical Home
What is the process by which we analyze the patient data in our EMR to help us discover capacity, preventative measures and care planning activities?
Panel Management
If Betty calls Dr. Durrant's office on February 12th, and the third next available appointment is on February 18th, how many days will Betty have to wait to see Dr. Durrant?
The calculated TNA is 6 days.
In Healthquest, how do you access panel management reports? (step by step)
1. click reports
2. click statistics
3. click panel management
Physician characteristics and preferred style of care delivery is not included as a panel size factor.
False, physician characteristics and preferred style of care delivery is included as a panel size factor.
______ ________ ________ may include patients that require follow up care or testing. We can use the EMR to identify the patients that meet certain criteria to provide follow up care.
Care planning activities