Show:
Helping Relationship
Exploring Skills
Focusing Skills
Guiding Skills
Other techniques
100
The three interviewing phases
What are exploring, focusing, and guiding?
100
Two categories of attending behaviors. An example of each.
What are physical and psychological attending? Physical attending: positioning, use of environment. Psychological attending: observation of their non verbal behavior, i.e. assessing the congruence of the person's words/behaviors, pace, and tone to match the message
100
Used to let the child and family tell their story, obtain specific information to understand their circumstances, check the accuracy of the information or your understanding fo what the child and family are saying
What are Questions?
100
Developing more than one course of action and evaluating the choices (brainstorming)
What is formulating options?
100
The optimum distribution of skills
What is 50% Exploring, 30% Focusing, and 20% Guiding?
200
Ability to perceive and communicate accurately and with sensitivity the feelings and experiences of another person through being an active responder rather than a passive listener. Builds trust and openness.
What is empathy?
200
Examples of minimal reinforcers
What are non verbal and verbal encouragers? Head nods, smiles and gestures that keep the client talking, verbal-uh, uh, MMM
200
A definition of partializing
What is the ability to help clients deal with one problem at a time or breaking down complex problems into manageable steps?
200
Directs family members to specific choices or taking steps to solve a problem or meet a need
What is Professional advice/suggestions?
200
One of the interview phases that is used to help the family tell their story from their perspective. It gives the person who is listening the opportunity to discover the view of the family from their reality.
What are exploring skills?
300
A worker is attempting to communicate respect, acceptance, and caring for a family that has been referred to CPS. The worker is valuing the individual family member as people, separate from his/her thoughts. This does not mean that the worker sanctions thoughts or behaviors of the family.
What is non-possessive warmth?
300
A definition of objectivity
What is the ability to see different points of view with no preconceived notions?
300
Provides a synthesis of facts and feelings. Helps you to put the picture together and make transitions. You have the opportunity to review and establish the next steps in the conversation
What is summarizing?
300
A skill, whether it is positive or negative, helps people to reinforce, maintain, or change behavior
What is Feedback?
300
This interviewing phase that is used with clients to look at solutions and interventions that can help keep their children safe.
What are guiding skills?
400
Definition of competence
What is worker's proficiency in carrying out his/her professional role and implementing knowledge of human behavior, dynamics of abuse and neglect, etc?
400
Techniques designed to point out what the family member is experiencing is normal under the circumstances and that other individuals in their circumstance would feel and act in similar ways
What is normalization?
400
A CPS worker has been just called to investigate a referral for physical abuse from a 32 year old mother against her 11 year old son. You are interviewing the mother and are trying to find details about the incident. The mother is giving you a vague description. You feel important and essential information for understanding the incident and circumstances is not being given to you
What is Concreteness?
400
2 factors associated with readiness to change
What are problem recognition and intention to change?
400
A tool that is a representation of the family in relation to the environment.
What is an ecomap?
500
Refers to workers being themselves. This means imply that workers are congruent in what they say and do, nondefensive, and spontaneous. Integrating who we are and our role in the agency with acceptance of children and families and commitment to their welfare.
What is genuineness?
500
A definition of Reflections
What is the ability to focus on the content or feeling of the message of the client, it conveys understanding of what the person is saying through a statement?
500
Kathleen Smith is a 32 year old single mother of three children who has been working with social services. During a meeting with her social service worker to address behavioral difficulties of her children, Kathleen describes an incident where she attempted to discipline her children but feels that she has failed. The SW points out her discipline techniques and frames them separately from the rest of the incident. The worker was framing the problem so that she could see the strengths in her discipline attempts.
What is Reframing?
500
2 Examples of ways to build cooperation when encountering resistence
What is maintaining an open mind about the family, looking for client's past successes, affirming current successes, being aware of the family's difficulty talking to you, being comfortable with silence, remaining non-judgmental and non-punitive?
500
3 techniques for diffusing anger
What is being in touch with your own feelings, giving the client adequate space, listening and reflecting back, slowing down the process, offering an alternative point of view, reframing feelings, use of body, seting limits?