Show:
PAYMENTS
TRUE OR FALSE
TASKING
LETTERS
SYSTEM RESOURCES
100
DMI has four locations to process payments and daily transmits data and funds electronically to DMI. Clue: coupon book or monthly billing statement identifies the appropriate address! PAYMENT METHOD ?
LOCKBOX
100
11.50 pay with automated VRU. 9.50 pay with rep.
FALSE
100
WHAT SCREEN SHOWS YOU PREVIOUSLY OPENED TASK.
TSK2
100
GENERATED WHEN THE BORROWER REQUESTS A DOCUMENT BE PULLED FROM MICROFICHE.
DC038-CSSFCH
100
________ CONTAINS FEATURES SUCH AS OPENING MULTIPLE DOCUMENTS AT THE SAME TIME TO ALLOW FOR EASY SCROLLING BETWEEN DOCUMENTS, EMAILING THE DOCUMENT, AND SAVING DOCUMENT.
APPXTENDER
200
DMI receives both ____ and ____ mail deliveries twice a day at the Lake Zurich location. MAIL STOP 1270 1 CORPORATE DR, SUITE 360 LAKE ZURICH, IL 60047-8945 PAYMENT METHOD ?
REGULAR AND EXPRESS
200
MAS1/DFT1 DISPLAYS DRAFTING INFORMATION IF THE LOAN IS SET UP ON DRAFTING.
TRUE
200
WHAT TASK IS CSHDFT USED FOR?
MAKE DRAFTING CHANGES/ DRAFTING PROBLEMS, SKIPPING DRAFT.
200
GENERATED WHEN A BORROWER REQUESTS A *RUSH* PAYOFF STATEMENT.
DC999-PAYHOT
200
WHEN FAXING A DOCUMENT TO A PUBLIC FAX MACHINE OR COMPUTER WHAT DO WE LET THE BORROWER KNOW.
WHEN WE SEND YOUR INFORMATION TO A PUBLIC LOCATION OR A NON-PERSONAL COMPUTER OR A FAX, THERE IS A RISK THAT YOUR PERSONAL INFORMATION WILL BE SEEN BY OTHER PEOPLE. CAN YOU PLEASE CONFIRM THAT YOU UNDERSTAND THIS RISK AND STILL AUTHORIZE US TO SEND _________ AS REQUESTED.
300
CODE: WOODFIELD, IL THIS METHOD OF PAYMENT SETS ITS OWN FEES BASED UPON THE AMOUNT SENT TO THE URGENCY FOR THE FUNDS TO ARRIVE AT THEIR DESTINATION. PAYMENT METHOD ?
WESTERN UNION
300
ALL PAYOFF REQUEST NEED A GTD- CANNOT BE MORE THAN 15 DAYS OUT.
FALSE
300
TO REQUEST PAYMENT HISTORY FROM 2008 THROUGH CURRENT DATE. WHAT TASK SHOULD BE USED?
CSSFAX
300
GENERATED WHEN A BORROWER REQUESTS AN ACH BE MAILED.
QC400-RESACH
300
THE _________ PROGRAM ALLOWS THE USER TO FAX DOCUMENTS THROUGH THEIR EMAIL. EXAMPLE: ACH FORM, LIEN WAIVERS, LETTERS OF SATISFACTION, ETC.
MAXEMAIL
400
THEY GIVE DMI THEIR BANK ACCOUNT INFORMATION TO PULL FUNDS FOR EACH PAYMENT ON A SCHEDULED DAY. PAYMENT METHOD ?
AUTODRAFT
400
DOCGEN SYSTEM IS A USEFUL TOOL FOR ACCESSING COPIES OF LETTERS GENERATED ON MSP.
TRUE
400
TO REQUEST INTERIM ESCROW ANALYSIS WHAT TASK IS OPENED?
ANAADJ
400
THE CSR SHOULD CHECK THE ____ SCREEN TO MAKE SURE THE LETTER WAS GENERATED.
PL05
400
BORROWERS SHOULD CONTACT US BY FAX, MAIL, OR PHONE NUMBER. *** WHAT IS THE EMAIL WE PROVIDE?***
CUSTSERVE@YOURMORTGAGEONLINE.COM
500
AN____ ____ PAYMENT ARRANGEMENT CAN TALE 3-10 DAYS TO ARRIVE AND POST. PAYMENT METHOD ?
ONLINE BILL PAY
500
WHEN OPENING A TASK AND ADDING TASK NOTES, ANY NOTES IN THE TSKN SCREEN SHOULD BE COPIED INTO THE SER1 (F5) NOTES SCREEN.
TRUE
500
WHAT TASK WOULD BE USED IF A BORROWER REQUESTS THEIR PMI TO BE WAIVED?
WAVPMI
500
THE CSR SHOULD ORDER _____ LETTER. A NEW CHECK WILL BE GENERATED ONCE A STALE DATED CHECK IS RECEIVED.
DC009
500
WITH THE _____ WEB SITE, EACH BORROWER CAN SET UP THEIR OWN LOGIN.
SILVER