Misc.1
What effect does orderly and systematic behavior have on stress in the workplace?
A. Reduces stress
B. Increases stress
C. Creates stress
D. Maintains stress
A. Reduces Stress
At Oh-So-Good Gourmet Cookie Company, Todd is the warehouse manager, Pamela is the
lead shipping clerk, David is a part-time shipping clerk, Carrie is the shipping supervisor, and
Sharon is the vice president of distribution. Following a vertical chain of command, who is
Carrie's direct supervisor?
A. Todd
B. Sharon
C. David
D. Pamela
Why are unions a powerful force in business?
A. They organize workers into a single bargaining unit and increase their bargaining power.
B. They encourage non-striking employees to work for striking employees.
C. They enable management to close businesses temporarily during labor conicts.
D. They increase the number of concessions that employees must make in negotiations
A. They organize workers into a single bargaining unit and increase their bargaining power.
Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?
A. Getting to know others on your work team
B.Carrying your own weight
C.Having a good attitude
D. Being cooperative
A. Getting to know others on your work team
Which of the following is one way that employers expect their employees to show loyalty to
the business?
A.Coming to work on time
B. Working overtime without pay
C. Ignoring safety hazards
D. Socializing with coworkers
A.Coming to work on time
Which of the following is an advantage to workers of having a union represent them?
A.Fair treatment of employees
B. Payment of union dues
C. Democratic votes on issues
D. Payment of wages during strikes
A.Fair treatment of employees
How do unions benefit businesses?
.
B. Unionized companies pay higher wages.
C. Unions sometimes take control of personnel matters such as promotions.
D. Unions give employees more bargaining power
A. Unions can help businesses save time by recruiting employees
What aspect of collective bargaining signals the successful end of negotiations?
A.Union leaders and management have met to present their demands.
B. Management and union leaders have reached a tentative agreement.
C. Management and union leaders have completed their research on the issues.
D. A mediator has claried the issues and offered suggestions to both sides
B. Management and union leaders have reached a tentative agreement.
Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?
A. Having a good attitude
B. Demonstrating courtesy and respect
C. Getting to know others on your work team
D. Being cooperative
A. Having a good attitude
If three employees have the same level of ability and competence, what factor might a
business use to decide which one to promote?
A. Seniority
B. Gender
C. Age
D. Tenure
A. Seniority
Which of the following is a benet of effective human relations at work?
A. Increased cooperation
B. Increased wages
C. More downtime
D. Low productivity
A. Increased cooperation
Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?
A. Being cooperative
B. Carrying your own weight
C. Demonstrating courtesy and respect
D. Having a good attitude
A. Being cooperative
Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?
A. Carrying your own weight
B. Getting to know others on your work team
C. Having a good attitude
D. Being cooperative
A. Carrying your own weight
Sharing both praise and constructive criticism is an example of what type of behavior that builds positive working relationships?
A. Carrying your own weight
B. Getting to know others on your work team
C. Being cooperative
D. Having a good attitude
C. Being cooperative
Which of the following is the most serious consequence to an employee who fails to follow the business's rules of conduct?
A. Verbal warning
B. Dismissal
C. Suspension
D. Written documentation
B. Dismissal
Being patient with coworkers is an example of what type of behavior that builds positive working relationships?
A. Carrying your own weight
B. Demonstrating courtesy and respect
C. Getting to know others on your work team
D. Having a good attitude
B. Demonstrating courtesy and respect
Two salespeople show little interest in their own activities as well as the activities of others.
What type of attitude is being exhibited by the salespeople?
A. Positive
B. Constructive
C. Indifferent
D. Pessimistic
C. Indifferent
How does exploring different kinds of activities help to dene your own personality?
A. It helps you to accomplish more than other employees.
B. It helps you to motivate others.
C. It helps you to keep friends.
D. It helps you to determine what you prefer
D. It helps you to determine what you prefer
Rhonda would like to develop her desirable personal traits so she can be more successful at work. What is the rst step she needs to take?
A. Analyze her undesirable traits.
B. Determine which traits are desirable.
C. Exercise her desirable traits.
D. Seek a mentor to help her.
B. Determine which traits are desirable.
Why do many businesses provide opportunities for their employees to continue their education or receive additional training?
A. To be able to promote from within
B. To provide nancial assistance
C. To identify problems in the company
D. To support the local community college
A. To be able to promote from within
What is a potential benet to an employee who demonstrates initiative on the job?
A. Fewer performance reviews
B. More advancement opportunities
C. Decreased job responsibilities
D. Increased emotional intelligence
B. More advancement opportunities
Which of the following statements about change in the workplace is true?
A.Being receptive to change helps employees to be successful.
B.An employee often can change the behavior of coworkers.
C.Employees accept change better if it is unexpected.
D. Employees usually can refuse to make changes they don't like
A.Being receptive to change helps employees to be successful.
Penny finds her daily work tasks to be less mundane now that she understands how they contribute to accomplishing the team's shared vision. Which benet of a shared vision has helped Penny in this situation?
A.It provides focus for team members' energy.
B. It creates accountability.
C. It acts as a guide for decision making.
D. It stimulates creativity
A.It provides focus for team members' energy.
Which of the following is a skill that coaches need to master to be effective?
A. Management
B. Communication
C. Flexibility
D. Integrity
B. Communication
Some job application forms ask why the applicant left a previous job. Which of the following
would be an acceptable answer to this question?
A. "I was expected to do too much work."
B. "I was seeking a more responsible job."
C. "I couldn't get along with my supervisor."
D. "I wanted to get out of a difcult situation."
B. "I was seeking a more responsible job."