Oh no you didn't
Language particular to a certain group of people. Example: "Sus"
Interviewing, teaching, reporting, therapeutic communication, and problem solving are examples of what?
Conversation or Types of Conversation
Buddhism, Hindu, Islam, Christianity, Jehovah's Witness, Judaism, are all examples of __________.
Religion
"I notice that you're upset."
Making observations
Behavior or outward manner toward others.
Demeanor
To speak or treat someone as if they are unimportant or less.
Belittle
Verbal
If language is a barrier, use an ___________ when communicating with the patient.
Interpreter
"Can you elaborate on this more?"
Exploring
To re-state a person's communication in your own words.
Paraphrase
Standing too close to a patient may ignore his/her need for ____________ _____________.
Personal space
Be specific and state ________ when communicating.
Facts
Religion can impact whether a patient/resident accepts or rejects care and ___________ _____________.
Medical treatments
"I'll sit with you a while."
Offering self
A fixed set of actions and words, especially as part of a religious ceremony.
Example: The sacred Islamic ritual of washing the dead.
Ritual
Speaking fast or giving personal opinions is an example of a ____________ to communication.
Barrier
Serving as a __________, between the patient/resident and the health care team, is important to communication.
Liaison
Culture is the _____________ of a group of people that are passed from one generation to the next.
Characteristics
Communication technique that requires the listener to fully concentrate, understand, respond, and remember what is being said.
Active listening
Being aware of, recognizing, acknowledging, and valuing that behavior patterns differ between and within different cultures.
Cultural sensitivity
Preconceived judgment or opinion.
Prejudice
Use of body language to express a communication is considered __________.
Non-verbal
People react differently based on their own _______ and values.
Beliefs
Maintaining ________ _________ shows that you are listening to the patient/resident.
Eye contact
The characteristics of a group of people: language, values, beliefs, habits, likes, dislikes, customs. These characteristics are passed from one generation to the next.
Culture