Technology that allows you to make a telephone call using the internet
What is VoIP ( Voice Over Internet Protocol)
100
A call dispatched by PSAP that receives the call.
What is Direct Dispatch
100
Started out being bolted into a car costing $2,000 and now are handheld and are a necessary tool to everyday life
What is the cellphone
100
What do communicators need to obtain exactly?
What is the location of the incident
100
Provides the phone number (call back number) of caller and cell site?
What is Wireless E9-1-1 Phase 1
200
Which 911 system is considered outdated technology?
What is Basic 9-1-1
200
Operational methods used to route call information through and between agencies.
What is Call Routing
200
Developed the initial radio technology
Who is Tesla and Marconi
200
What device allows callers and receivers to talk and hear at the same time?
What is the telephone
200
What does Phase 2 of Wireless E9-1-1 provide that's different from Phase 1?
What is estimated location(Longitude and Latitude)
300
Often only provides address & phone number of a single, central location within the system
What is PBX (Public Exchange System)
300
Difference between Call Transfer and Call Relay?
What is transfering the call to the correct PSAP verses when infomation is collected and provided(relayed) to the correct PSAP
300
When did the digits 911 become reserved for emergency services?
What is 1968
300
When should you use Call tracing?
What is when there is no identifying information and depending on specific nature of call
300
Process that allows wireless subscribers to change service providers within a designated area while retaining the same phone number?
What is WLNP ( Wireless Local Number Portability)
400
Number used by the wireless carrier to route the call and identify the call site
What is P-ANI (Pseudo ANI)
400
A caller is provided a telephone number and asked to call the appropriate agency.
What is Call Referral
400
When was the first digital signal processor made?
What is 1979
400
Where do some of the most challenging call come from?
What is the PBX system
400
Handheld wireless communication devices
What is Personal Digital Assistants (PDA)
500
Provides caller’s telephone number and address (ANI/ALI). Always confirm information given.
What is E9-1-1 (Advanced 9-1-1)
500
When do you use call routing?
What is depending on the level of the emergency, where the call for service originates, and the type of response that is required
500
Who created the first cellular system and when?
What is Bell Labs & 1978
500
Considered the "routing table" that identifies all street names, a range of theoretically possible house numbers for each street and which unique set of emergency responders are responsible for this address
What is Master Street Address Guide (MSAG)
500
Wireless challenges for Public Safety communicators? (7 possible answers)
What is Not associated with permanent location; Phase 1 – location of actually cell site/Phase 2 - estimated location; not precise; “rebid” the call information; Not available in Canada yet; Large volume of duplicate calls; Unattended calls; Location problems