Communication
The three parts of the communication process
Sender, Receiver, Feedback
language used by a particular group, an informal nonstandard vocabulary
slang
willful infliction of injury, unreasonable confinement, intimidation or punishment with resulting physical harm, pain, or mental anguish
Abuse
act of threatening to touch without consent
Assault
identifying with and understanding the feelings of another human being
empathy
to restate a person's message in your own words
Paraphrase
asking questions to create a comfortable, relaxed atmosphere
Social conversation
rules of conduct for a particular group
code of ethics
maintaining personal or private information about a resident or patient
Confidentiality
quality or state of being worthy of esteem
dignity
the practice of being aware of, recognizing, acknowledging and valuing that behavior patterns and values differ from group to group
practicing cultural sensitivity
type of conversation where you ask a person questions to gather information to create an informed care plan
interview
unauthorized taking or using of a prescribed medication
Diversion of Drugs
a failure to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish or emotional distress
Neglect
the first 5 steps to any NA skill
knock on door, introduce self, explain procedure, provide privacy, wash hands
a phrase that has become overly familiar or commonplace
cliche
talking too fast, noise, lack of privacy, and cultural differences might be
Barriers to communication
taking advantage of a resident for personal gain using manipulation, intimidation, threats or coercion
Exploitation
the personal responsibility and activities done to prevent the intrusion of one person onto another
Privacy
the last steps of every NA skill.
bed returned to lowest position, call button in person's hand, open privacy curtain, wash hands
the conscious and unconscious signals a person sends along with their message
body language or non-verbal communication
a type of communication that health care providers use when talking with residents in order to influence them or help them to better understand
therapeutic communicaton
violation of right to control personal information or the right to be left alone
Invasion of Privacy
those who are at risk for abuse or mistreatment because they are not able to protect themselves from harm due to mental, emotional, developmental disability or brain damage or changes from aging
Vulnerable Adults
illegal or improper use of a resident's money, belongings, assets without consent and for personal gain
Misappropriation of property