What Should I Do?
The note states that another contact tracer called and the contact was upset/refused to participate. Do I still call?
What is: Always call an initial or daily follow up until quarantine end date or per county preference.
Where can I find the county preferences?
What is: Teams General channel
This disposition is used to indicate that a contact has yet to be called at the number on file. This disposition is usually found on “new” records.
What is: No Attempt made
I have called all contacts in my que what are my next steps?
What is: Be sure that you have attempted to call every contact with the first round of calls being a cluster of 3. Check all counties then post in general channel and tagging @All supervisors.
What is the scientific name of Covid-19?
What is: SARS-CoV-2
I can't find a contacts family member that is suppose to be quarantining? Where should you look?
What is: "All Contacts".
Who can contact LHD?
What is: Supervisors only
Used when the following conditions are met: All phone numbers in the contact file are invalid CT Assist does not provide any workable phone numbers for the contact.
What is: Invalid Phone number
I had a contact sign up for SMS what are my next steps?
What is: Select SMS in Commcare and confirm or enter the phone number and submit. Then go to SMS-LexisNexis channel and submit a form. If it is a house hold one for each person in a household.
What animal do we think Covid-19 originated from?
What is: The Bat
I need to Call out/ leave early due to an emergency, ect. what should I do?
What is: Immediately notify supervisors in CT supervisor chat, email all supervisors and fill out the form in the Tardy Absentee Teams channel.
A Contact/Traveler Reports Symptoms - What should I do?
What is: note the symptoms and convert the record to a PUI. Do not list in EOS.
Check this box if you are successfully able to leave a voicemail on a contact’s answering machine.
What is: Left voicemail or SMS
How many Huddles do Contact tracers have to attend and when are they?
What is: All contact tracers are required to attend one Huddle per day. They are at 9am and 3pm.
What are the most Common symptoms of Covid-19?
What is: Fever, cough and shortness of breath.
What do I do if the contact hasn’t been called and its past the quarantine end date?
What is: Call the contact to check for symptoms. If no symptoms/ no answer, please send release and CLOSE. If more than 5 days past quarantine end date notify a Supervisor.
In these counties DO NOT CHOOSE the option in CommCare to send the quarantine orders via mail. Enter County email in “What email address should the notice be sent to” box.
What is Fulton and Herkimer
When a number appears to be valid, but is unable to accept voicemails. Use this dispositon when you hear: “the voicemail box is full and unable to receive new messages at this time.”
What is : Valid phone number but no voice messaging service
When and how do we do cluster calls?
What is: The first round of calls for is a cluster of 3.
Call ☎️ - goes to VM - hang up
-Call ☎️ - goes to VM - hang up
-Call ☎️ - goes to VM - LEAVE A VM
When do symptoms typically appear with Covid-19?
What is: Symptoms may appear 2-14 days after exposure to the virus.
My tokens for CommCare aren't working. How can I get into the system?
What is: Using back up tokins or contacting Concierge Support.
In this county quarantine is 10 days, but contacts are released on Day 11.
What is: Fulton
Contact refuses to participate. The contact speaks an unidentifiable foreign language. The contact disputes the information on file, or believes that there is a mistake/error in their identification as a contact
What is: Additional outreach needed:
How many rounds of calls do we complete for EVERY contact?
What is: 3 rounds of calls
What are Emergency symptoms of Covid-19?
What is: Trouble breathing, Persistent pain or pressure in the chest, New confusion, Inability to wake or stay awake and Bluish lips or face.