Company Info
What is the toll free number for the call center?
888-866-4352
What is the mail time for Documents, Applications, & Notifications?
7-10 Calendar Days
When does the COVID-19 Forbearance End?
1/31/2022
If we want to see the borrowers payment history what tab to do we go to?
Payments Tab
What is my current role at Mohela?
Quality Assurance Specialist
What are our hours of operation?
Monday - Thursday 7am-9pm CST
Friday 7am-5pm CST
What is the additional scripting if the borrower is interested in Auto Debit?
If interested advise:
"It takes 1-2 billing cycles to take effect, continue to make manual payments until you are notified it has been approved."
What is the website to find information regarding the PSLF Limited Wavier?
If the borrower is needing an Auto debit application mailed to them what tab can we go to?
Documents Tab
Do I own a Dog or Cat?
Dog. His name is Milo.
What is the name of our current CEO?
Scott Giles
How do you determine Daily Interest?
Current Principal Balance multiplied by the Interest Rate then divided by 365.
10,000 x 0.068 = 680.0
680.0 / 365 = $1.863 daily interest
When do borrowers have until to qualify for the PSLF Limited Waiver?
10/31/2022
If a borrower/student/coborrower passes away what tab do we go to to submit the alleged death claim?
IDQ Tab
Which MLB team just won the World Series and who was named the MVP of the series?
Atlanta Braves
Jorge Soler
What does Mohela stand for?
Missouri Higher Education Loan Authority
For TLF who is the Chief Administrative Officer?
Chief Administrative Officer is the official who has access to employment records that establishes eligibility for loan forgiveness in accordance with the requirements explained on TLF form, and who is authorized to verify qualifying employment at a school or by an educational service agency.
If I’m currently in an income-driven repayment (IDR) plan, will my suspended payments count toward IDR forgiveness?
What tab can you go to in order to request a post conversion payment history?
Arc Request
How long have I worked at Mohela?
A. 5 years, B. 1 year, C. 4 years, or D. 6 months
C.
How long has Mohela been in business?
40 years
Can a borrower prepay their IDR payments for PSLF and if so how many payments can they pay ahead?
Prepayments will count for up to 12 months or the next time they are due to recertify the income-driven repayment (IDR) plan, whichever is sooner.
Can I apply for PSLF during the payment suspension period?
Yes, you can apply during the payment suspension period. Use the PSLF Help Tool to search for a qualifying employer, learn what actions you may need to take to become eligible for PSLF or TEPSLF, and generate the form you need.
Alternative Format
True/False - I have two kids and I am in the process of building a new home.
True