FRONT DESK
When checking-in a patient what are 3 things one must gather from patient?
1.Paperwork
2.Ins info
3. DL
What 3 dental instruments that should never be placed in the ultrasonic?
handpiece, cavitron tips, and apex locator attachments
When should one do recare calls?
ANYTIME NOT WITH A PATIENT
When should we perio chart?
once a year for patients 18+
New adult patients
Perio Maint. patient
What are considered our office primetime hours?
Monday-Thursday 5:00pm-7:00pm
and every Saturday
Office hours of 8:00am-4:00pm are usually saved for what kind of patients?
Retired folks, Homeschooled, non-working
What x-rays should be taken on a new patient?
Pano, 7 series, PAs of existing implants and RCT, and PA of any chief complaint
What is the call goal for the month of May?
3250
When do you buzz for an exam?
ASAP/ Once Xrays have been completed
What do you do while your waiting for the doctor to do an exam?
Build rapport with patient.
When making the pts next recare appt at checkout, how far out should we schedule them?
x amount and a day.
EX: 6 months and a day.
We can always schedule further out but not sooner!
When do you take 7 series vs 4 BW?
they alternate every 6 months
Per ChrisAd, when scheduling a new patient what should a call always include?
1.Proper greeting
2.Promote office hours
3.pre-selling our office "you will love your hygienist"
4.schedule pt within 1 business day
5. assure pt that their ins. works well with our office
6.pleasently end call
After cavitron tips have gone through sterilization in the autoclave, what should be done next?
Lay on the countertop to finish cooling and then can be put away
Who is the original office team member that has been here the longest?
Tricia Wilson
When patient is running late 15 min. late to appointment how should one handle the situation?
1.If schedule allows we will still see patient
2. Inform pt we may not have time to complete their exam,xrays, cleaning with time allowed but will try to complete as much as possible
when doing assisted hygiene, what part of the clinical note should be filled out by RDA?
Vitals, Medical Hx Updates, Chief Complaint, notes from doctor exam, name at the end of clinical note.
When a patient is trying to cancel their appt over text, what is the proper way to approach the situation?
1. DO NOT LET THEM CANCEL OVER TEXT. Instead call them to reschedule.
2.If they do not answer the call. send three different dates to choose from so they can reschedule.
During what office hours should we be scheduling SRP?
How long can a patient be left alone while on nitrous?
Never leave the patient while on nitrous
When asking for a treatment plan/handoff to front desk what information should be communicated?
Patient name, operatory #, Priority in TX, next recare visit.
Bonus 100 points if you mention how long ago the crown/bridge/denture was done
What are the main closing duties for the back office?
Set-up ops for next day treatments, Take trash out, have cases for next day ready, sterile should be tidy, all back office computers should be restarted.
When someone calls asking for information about another patient when is it okay to release information?
1.If the parent/guardian is calling for their underage children
2.if they are listed on thier HIPPA
If a patient is on a periodontal maintenance schedule, when should we take new perio chart?
EVERY SINGLE RECARE VISIT
What are our offices core values?
Growth, Helpful, Positivity, Trust, and Compassion