Financial Knowledge
When is the first Dividend payment due?
60 days after installation
What are the 4 building blocks in order
You; Company; Product; Value
What do we take care of if the homeowner qualifies?
DEPMIA
Where do we find the proposal after submitting the bill?
Slack
What can we do with every objection/concern to make the homeowner feel heard?
Write it down!
What credit bureau(s) does IGS check with during the credit check process?
All three (Experian, Equifax, Transunion)
Why do we ask the homeowner "On a scale of one to ten how important is the proper installation of your system?"
It gets the homeowner to verbalize that this is their belief.
What is the last question in our net metering script?
So, what questions do you have for me about net metering?
True or False: With square footage proposals, you project will be stipped until a utility bill is provided.
TRUE
In INTTAI solar side, who do we pretend to be knocking on your door 10 years from now?
The utility company
When does Sunlight's hard check happen?
Upon installation
What are two reasons we ask if the homeowner would like us to take our shoes off?
Cultural respect; Giving control so we can take it back; Eliminating awkward barriers.
What are the steps to achieving level three Rapport?
Compliment (followed by a question); Learn; Action
What are four of the factors used in designing an irradiance map?
Azimuth; Pitch; Slope; Tilt; Roof Space; Shading; Geographic Location; Historical Weather Patterns
What tool in the Financial T App helps to resolve a Homeowner's concern about the initial higher cost of solar vs their utility bill?
True Cost of Solar
What is the Truth in Lending section of the Dividend agreement?
It outlines their payment amount and schedule.
What are three of the five advantages to doing the walkaround?
Rapport; Attention; Visual; Referrals; Exclusivity
How do other companies cut corners on Insurance?
They just get a general liability policy, or they let the worker’s comp. portion lapse.
What time do we tell our customer the technician will arrive for the EV?
4-hour window, 8-12 or 12-4
When handling INTTAI, if the homeowner never brings up price, how do we make sure "Value" is on their list of things they're looking for in a company?
Now that's a great list. IF you got all of those things but found out after the fact that you could have gotten it all for less would you be happy?
What is section 5 of the IGS agreement?
Conditions to be Met Prior to Installation of the System.
Why do we ask a homeowner if they would try to qualify to lock in today's rates with the utility company, if given the option?
It gets them to vocalize belief in price protection.
Fill in the blank: "If they had included an insert that said you may be able ________________ with them permanently.."
"to qualify to lock in today's rates "
List the steps to properly enter a referral into the iPad.
(optional: turn on/unlock); Sales App; Referrals/Megaphone; Import Customer; Fill out referral info; Submit
Deliver the conclusion the solar side of INTTAI
"Well, by saying no to enrolling in solar while it may be available to you today, you're saying yes to the Utility company 10 years from now in that exact same scenario, so let's see if we can get you qualified."